Overview

Are you ready to lead a high-performing People Team that delivers strategic value and operational excellence across the organisation? You’ll lead our operational People Team at Freebridge Community Housing, delivering a modern, proactive people service built on values, insight, and innovation. This pivotal role shapes a culture where colleagues are customers and leaders are partners, championing equality, diversity and inclusion, and ensuring people practices are progressive, tech-enabled, and centred around colleague engagement.

Type and term of contract: Full-time, Permanent - with hybrid working

About Freebridge Community Housing

Our goal is to provide affordable, safe, and quality homes for current and future generations. Freebridge was set up in 2006 to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7,500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve delivered tenants\' promises and brought homes to the Decent Homes Standard, improving our customers’ quality of living. Our values are Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

What you’ll be doing

• Leadership: Lead and inspire the People Team to deliver proactive and responsive people services.
• Technology: Drive the use of systems and digital tools to streamline processes and improve data quality.
• Learning Culture: Support organisational learning through modern training and development approaches.
• Performance Management: Embed a culture of feedback and growth through engaging performance processes.
• Data Insight: Use KPIs and demand data to inform strategy and empower leaders with expert guidance.
• Policy Development: Maintain and evolve HR policies and frameworks, ensuring legal compliance and clarity.
• Recruitment & Onboarding: Oversee attraction, onboarding and offboarding to ensure positive experiences.
• Reward & Benefits: Contribute to pay and benefits strategies with research and benchmarking.
• Engagement: Lead colleague engagement initiatives and manage union relationships.
• Continuous Improvement: Monitor HR trends and identify opportunities for innovation and enhancement.

What we’re looking for

• HR Delivery: Experience delivering modern people services including systems implementation and technology solutions.
• Employment Law: Excellent knowledge of legislation, best practice and innovation.
• CIPD Membership: Chartered CIPD status or equivalent experience.
• Strategic Advice: Ability to advise at all levels with practical, in-depth HR knowledge.
• Team Leadership: Experience in leading, managing and motivating teams.
• Strategic Thinking: Understands the broader operating environment.
• Influencing & Coaching: Builds strong relationships and uses a natural coaching style.
• Innovation: Applies continuous improvement and creative problem-solving.
• Communication: Excellent verbal and written skills.
• Risk Management: Identifies and mitigates risks effectively.
• Financial Acumen: Able to set and monitor budgets.

What’s in it for you

• Generous Holiday Leave: 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Hybrid working: 2 days working at home available.
• Exclusive Employee Discounts: Access deals through our Reward Gateway.
• Comprehensive Leave Policies: 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Physio and counselling services, plus an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.
• Discounted Gym Membership: Discounted membership at Alive Leisure.
• Work-life Balance: Early finish on a Friday to kick-start your weekend.
• Pension Scheme: Company contributory pension with generous employer contributions.

Diversity & Inclusion

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate based on protected characteristics and can accommodate reasonable adjustments during the recruitment process. We also offer accessibility tours for candidates to ensure an inclusive and welcoming experience from the outset.

Closing Date: Wednesday 27th August 2025

Apply now to join our team and make a difference to lives across West and North Norfolk.