Talent Acquisition Manager (Group) - Recruiting globally at Acora - IT & Cyber Security Managed Services - We're hiring

Job Title: HR Operations Manager

Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

Office Location / Working Policy: Hybrid – Solihull (2 days per week)

What to wear: Smart casual

The Role

The HR Operations Manager is responsible for overseeing the day-to-day operations of HR Operations Shared Services, enhancing service delivery and maintaining compliance standards. This role leads and oversees the delivery of high‑quality, compliant, and efficient HR services across the employee lifecycle, ensuring that core HR processes—including onboarding, payroll, systems, HR data, policy governance, benefits administration and employee records—run smoothly and consistently to support business goals. Acting as a key link between People, Finance, Managers and external stakeholders, the HR Operations Manager drives continuous improvement, automation and standardisation of HR operations to enhance employee experience and operational efficiency. They provide expert guidance on HR policy, compliance and risk management, while ensuring accurate workforce data and insights support strategic decision-making. The role also manages and develops the HR Operations team, fostering a culture of service excellence, ownership and collaboration.

Role Responsibilities

• Oversee HR operations throughout the employee lifecycle (onboarding, offboarding, payroll administration and employee data management)
• Act as first point of contact to provide advice and solutions to managers on employee relations matters including contractual terms and conditions, sickness absence, policies and procedures, employee communications and consultation
• Oversee HRIS usage, ensuring data integrity, confidentiality and alignment with internal and external requirements (employment legislation, GDPR, ISO)
• Line manage the HR support function, fostering a culture of high performance and collaboration
• Maintain compliance with HMRC SMS visa portal and ownership of the company portal
• Conduct regular audits and reviews to maintain the integrity of HR processes and data privacy standards
• Identify opportunities to enhance service delivery through automation, technology upgrades and process redesign
• Develop service delivery metrics and collect employee feedback to improve shared services functions
• Build strong relationships with regional HR teams, payroll, finance and other cross‑functional teams to ensure seamless service delivery
• Act as the main point of contact for escalated HR service issues, resolving challenges in a timely and effective manner
• Regularly communicate and collaborate with key stakeholders to align shared services
• Leverage data to provide insights to senior leadership and recommend strategic initiatives to enhance HR service delivery
• Manage third‑party providers to ensure cost‑effective services are delivered against service level agreements (e.g., Experian, Sage, Employer of Records for overseas employees)
• Lead TUPE, redundancy and restructure programmes in the context of HR operations
• Support People & Culture projects outside of the initial remit to enhance culture, engagement and L&D (including Learning & Development delivery, Workplace Strategy and Culture programmes)
• Act as dedicated HR Advisor for Flexible Support and Acora One; driving the people & culture agenda, acting as first line support for all HR matters, supporting recruitment, ER cases, TUPE, redundancy and restructures and business‑partnering with management teams to share HR insight and data to drive people decisions
• Collaborate with Overseas HR Managers to ensure we’re working in partnership and developing consistent approaches to the operations function and aligning processes and procedures
• Cross‑train on Overseas People Operations to cover periods of high workload and annual leave

Skills, Knowledge & Experience

• Strong track record in HR operations, HR shared services or HR service delivery roles
• Excellent understanding of UK employment law, HR compliance and data protection (GDPR)
• Experience managing HR systems (e.g. HRIS Sage HR) and accurate HR data maintenance
• Proven ability to improve processes and introduce technology‑driven efficiencies
• Effective stakeholder management skills, with confidence working with senior leaders
• Experience delivering effective training for leaders and employees
• Experience managing and developing team members to drive collective performance
• High attention to detail, strong organisational skills and ability to manage competing priorities
• Clear and professional communication skills, with a customer‑focused approach
• Ideally CIPD qualified (Level 5 or above) or equivalent relevant experience

The Interview Process

☎️ Screening call: Phone call with the recruitment team to assess suitability for the role and confirm the right fit.

First interview: Video call over MS Teams with the Director of HR.

Second interview: Site‑based interview with the Director of HR and a Senior Leadership Team member.

About Acora

Acora is a progressive full‑stack business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results—often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.

Equal Opportunities at Acora

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!