Overview

Join to apply for the IBA Client Account Handler role at Ardonagh Specialty.

Job Title: IBA Client Account Handler
Location: London/Hybrid (Typically 2/3 days in the office)
Type: Full time/Part time – Permanent/Fixed Term (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. We offer a genuinely flexible approach to working to support life outside work. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

We offer an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and more. You’ll have access to wellbeing programs, discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.

Further Perks Of Working With Us (Fixed Benefits)

• Employer pension contribution of 10% (employee contributes 5%).
• Good work-life balance – flexibility to suit you.
• Competitive salary.
• Life Assurance at 4x of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

What You Will Do

The primary purpose of the role is the settlement and collection of Ardonagh Specialty premiums and return premiums to/from both Bureau and Non-Bureau insurance markets. This includes arranging appropriate payments to Non-Bureau insurers, account reconciliation, identifying potential offsets, cash allocation, and resolving queries. The role also involves working with Business Units to resolve queries that prevent release of collected Bureau premiums and the allocation of signings that do not auto-match.

• Perform reconciliations of Non-Bureau insurers statements received.
• Follow up on actions and queries from the reconciliation.
• Arrange payment of payable balances to Non-Bureau insurers and provide documentation to enable reconciliation.
• Ensure any premium subject to a PPW / PPC is settled in accordance with payment terms.
• Collect return premiums from Non-Bureau insurers promptly within agreed procedures and timeframes.
• Identify and action suitable offsets on Non-Bureau ledgers to ensure debtor balances are collected promptly.
• Settle balances to Bureau insurers in accordance with department procedures and raise queries with the appropriate Business Unit regarding any collected premium or treaty balance that cannot be released.
• Liaise with insurers, the IBA Client Team and Business Unit to resolve queries on insurer statements.
• Handle Notices of Cancellations to conclusion including liaison with relevant departments.
• Contact insurers using various written and verbal methods to obtain necessary information to resolve queries.
• Keep suitable records of all communications, including updating the GXB query notes.
• Build and manage relationships with key internal and external stakeholders to ensure the success of the project.
• Ensure compliance with appropriate group policies and procedures.
• Work with the Ardonagh Specialty Client Money Manager to ensure compliance with the FCA CASS 5 Client Money Rules.
• Complete training and assessment exercises as assigned by Compliance and Training Departments.

What You Will Bring

Previous IBA experience is required, together with experience handling Bureau IBA and Reinsurance accounts. Global XB system knowledge is preferable. Ability to influence various stakeholders both internally and externally. IBA experience including Bureau. MS Office skills. Good communication skills – written and verbal. Organized. Presentable. Determined and resilient.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might be the right fit for the job, or for other opportunities within the wider Group.

Interview Process

At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will arrange a call to share more about the role and team, and to learn about your motivation and goals.
• If successful, you will generally be invited to a 1-hour interview with the Hiring Manager and selected team members, via Teams or in person. We will discuss technologies, key skills, and team dynamics and provide time to ask questions.
• Depending on the role, you may be invited to attend a second-stage interview with further team members.

If successful or unsuccessful, we always aim to move quickly in presenting an offer or providing feedback. We value diversity and are committed to supporting and welcoming individuals from all backgrounds. If you require reasonable adjustments during the recruitment process, please let a Talent team member know.

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