Overview

Job Title: IBA Client Account Handler

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

Join Ardonagh Specialty to be part of a team that values diversity, supports skill development, and offers flexible working arrangements within a dynamic group.

What We Can Offer

• Inclusive culture with apprenticeships, study support, and opportunities across the Ardonagh Group
• Wellbeing programs and discounts across major brands (supermarkets, gyms, restaurants, healthcare)
• Fixed benefits: employer pension contribution 10% (employee 5%), life assurance at 4x base salary, group income protection, generous annual leave, private medical insurance, group annual bonus scheme

Purpose of the Role

Manage a portfolio of client accounts within Ardonagh Specialty across ASL brands. Responsibilities include investigation and allocation of cash, credit control, payments (claims and return premiums), and producing accurate and timely management information to support ledger performance.

Key Responsibilities

• Ensure all debts are collected promptly and liabilities are settled within agreed credit terms
• Match cash received promptly
• Complete processes in a timely and accurate manner
• Maintain ledgers up to date and accurate
• Produce accurate and timely management information on a regular and ad hoc basis
• Liaise with other departments on outstanding queries, especially cash queries
• Chase outstanding cash under query with clients/underwriters monthly
• Prepare and despatch statements of accounts as required
• Maintain comprehensive, up-to-date records accessible to required parties
• Monitor client money payments to intermediary placing brokers
• Notify potential bad debts early and enlist assistance as appropriate
• Undertake other duties, ad hoc tasks and projects
• Keep records of all communications
• Build and manage relationships with internal and external stakeholders
• Ensure compliance with group policies and FCA CASS 5 Client Money Rules
• Complete training and assessments as required by Compliance and Training

Qualifications & Experience

• Previous IBA experience required; MS Office experience essential
• Global XB system knowledge preferable

Person Specification

• Ability to influence stakeholders internally and externally
• IBA experience
• MS Office skills
• Good written and verbal communication
• Presentable and resilient

Thinking About Fit

We welcome applicants even if you don’t meet every requirement. We are committed to a diverse, inclusive workplace and will consider reasonable adjustments during the recruitment process.

Interview Process

• Submit application with CV highlighting relevant skills
• Talent Acquisition will arrange a call to discuss the role and goals
• 1-hour interviews with Hiring Manager and team (via Teams or in person); second-stage interviews may be invited
• Offer or feedback promptly after the process

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management
• Industries: Insurance