Overview

Are you a confident individual with a passion for inbound sales and achieving targets?

At Giant Group, we’re excited to offer an incredible opportunity for an Inbound Sales Advisor, internally known as Welcome Team Advisor, to join our growing team.

What we offer

Location: Hybrid (Uxbridge) required to work from Chelmsford for training and twice a month thereafter

Hours: 37hrs, Mon – Fri 9am to 7pm (rotational shifts)

Contract type: Permanent

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As an Inbound Sales Advisor in our Welcome Team, you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products and services, and ultimately achieving sales.

Key responsibilities

• Taking inbound and making outbound calls to warm leads.
• Meeting set KPI’s for conversion rates, activity levels and sales targets.
• Handling objections to encourage customer sign-ups.
• Manage customer emails and enquiries effectively.
• Taking the customer through the onboarding process using our CRM system.
• Provide exceptional customer service and resolve customer complaints quickly and effectively.

Your ideal experience & competencies

Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level.

• You can excel in this role with excellent communication skills, both verbal and written.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.

Employee Benefits

• 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
• Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
• Enhanced Maternity and Paternity Pay: We're here to support your growing family.
• Supporting Childcare: Support for parents returning to work.
• Employee Referral Bonus: Refer talent and earn rewards.
• Birthday Leave: Celebrate your special day with an extra day off.
• Leave for Volunteering: Paid day off for charity work.
• Employee Assistance Program: Get the support you need when you need it.
• Buy Additional Holidays: More time for you, when you need it.
• Health Cash Plan: Your health is our priority.
• Giant Advantage: Exclusive discounts for our amazing team.
• Soft Loans: Emergency loans for unexpected expenses
• Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
• Role-Relevant Training: Invest in your career growth.
• Social Events: Connect with your colleagues.
• Long Service Awards: Celebrate your loyalty and dedication.
• WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service, Sales, and Administrative

Industries

• IT Services and IT Consulting
• Staffing and Recruiting