Overview

We are seeking a proactive and customer-focused Income Officer based around Worcester to join a Housing Association and be the key role to support tenancy sustainment, reduce arrears, and maximise income, working in close partnership with internal teams, external agencies and local authorities.

Responsibilities

• Proactively monitor and manage the debt recovery process across all tenure types, ensuring arrears are minimised through early intervention.
• Liaise effectively with Housing Benefit teams and the Department for Work and Pensions to ensure correct entitlements are received and over payments minimised.
• Take appropriate and timely legal action where necessary, including serving notices, attending court, and coordinating with internal teams on evictions.
• Provide financial inclusion support and advice to customers, signposting to external agencies and making referrals to internal Money Advisors to maximise income.

What we\'d love to see from you

• Recent experience of working with debtors, ideally within a housing or related environment.
• Strong communication and negotiation skills, with the ability to work sensitively with a diverse and often vulnerable customer base.
• Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery.
• Full UK driving licence and access to a vehicle insured for business use.

Job details

Job title: Income Officer
Location: Worcester
Working Hours: Full time - Hybrid Working
Contract: Temp until January 2026

If this Income Officer role is for you then please apply or contact katie.cox@niyaapeople.co.uk