Overview

We’re on the lookout for someone who is passionate about Infrastructure backup and all things related. The individual will provide high quality Infrastructure backup support to a large multi-client community as part of a customer-focused backup support team. They will support MS Windows servers and will need a good understanding of Unix and Linux technologies. This role will help ensure the effective operation and availability of the backup infrastructure for both external and internal customers.

Roles & Responsibilities

• Providing day to day global operational activities for Backup/Recovery teams including administering Enterprise Backup/Restore and Archival and Retrieval
• Utilising good verbal and written communication, problem solving, customer service and interpersonal skills
• Ensuring all support calls are dealt with within the SLA timescales
• Responsible for capacity planning and performance analysis of backup and recovery infrastructure
• Creating and Managing Dataset, Schedule and Retention Policy. Monitoring AVAMAR backups and recovering failed backups
• Configuring/Managing VMware, OVM & OSSP backups
• Ensuring backup of critical system/application infrastructure via Avamar
• Responsible for advanced troubleshooting of Backup/Recovery related issues
• Proactive backup maintenance of systems, installing patches, upgrades etc
• Carrying out all backups and log checking
• Working independently and managing your own time
• Identifying, interpreting and evaluating system and network requirements
• Able to produce reports from Avamar to assist in backup success/failure, capacity planning and consolidation
• Occasional travel and work at other NEC Software Solutions sites across the UK as required

Qualifications

Essential

• Most recent role must have been based in backup technology
• Extensive experience with both creating and modifying backup policies and configuring new and existing backup clients
• Demonstrable experience on Enterprise Level Backup Systems
• Experience providing support to both internal and external stakeholders
• Hands on experience with Multi Site Replication
• Eligible for Security Clearance
• Experience or exposure to Windows
• Hands on experience with GUI or CLI
• Recent working experience with vSphere

Desirable

• Experience working within an ITIL environment
• Experience or exposure to Linux
• Experience with backup support for multiple operating systems (Windows/Linux/OSSP) and applications (SQL/Oracle/MySQL)
• Hands on experience or knowledge of Dell Avamar Systems
• Experience working within a large scale Data Centre Environment
• Basic understanding of Network Infrastructure – e.g. Routing, DNS

Benefits

• Private Medical Cover funded by NEC for Employees (optional for family members)
• 25 days paid holiday with option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (option to increase)
• Group Pension Plan with employer contributions up to 8.5%
• Flexible benefits to suit individual needs
• All colleagues get free access to LinkedIn Learning with 15,000+ courses

Other Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the role, a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have accessibility needs during recruitment or interview, please share these with us. We are committed to an inclusive and accommodating experience for all candidates.

Location and How to Apply

Location: UK-based roles with some travel to NEC Software Solutions sites across the UK. The job description includes multiple offices and remote work options.