Overview

As an interaction designer, you will work as part of a multidisciplinary team to develop the best way for users to interact with our digital services, in terms of both overall flow and at the level of individual design elements. You will have an inclusive, user-centred approach and enjoy adapting and learning at pace. You will work independently, have the ability to identify user issues and important needs, and will mentor junior designers.

1. Work in an agile way, and have an awareness of agile tools and how to use them.

2. Listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both technical and non-technical audiences.

3. Work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies.

4. Responsive to changes in technology that may impact designs, adapting your approach accordingly.

5. Evidence- and context-based design - absorb large amounts of conflicting information and use it to produce simple designs to meet user needs.

6. Identify constraints, such as policy or legislation and communicate about these and work within them.

7. Understand the sustainability and consequences of your design decisions and make design decisions characterized by managed levels of risk and complexity.

8. Create HTML, CSS and JavaScript prototypes, whilst using appropriate Government and other design systems.

9. Approach prototyping as a team activity, actively soliciting prototypes and testing with others for feedback.

10. Work within a strategic context and communicate how activities meet strategic goals. You contribute to the development of strategy and policies, and act as an advocate for user-centred design.

11. Collaborate with user researchers and represent users internally.

Responsibilities (alternative phrasing)

1. Working in an Agile way - you work in an agile way, and have an awareness of agile tools and how to use them. You advise colleagues on how and why agile methods are used and provide a clear, open and transparent framework in which teams can deliver. You adapt and reflect and are resilient to challenges. You see outside of the design process.

2. Communicating with others - you listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both technical and non-technical audiences. You build positive relationships within the team and with stakeholders and influence expectations. You are flexible and communicate proactively and reactively. You facilitate difficult discussions within a multidisciplinary team, with diverse senior stakeholders and potentially difficult dynamics where the audience may not be familiar with user-centred design.

3. Community collaboration - you work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies. You use your initiative to identify problems or issues in the team dynamic and rectify them. You proactively pull out issues about design and research through agile health checks to provoke the best responses.

4. Digital perspective - you are responsive to changes in technology that may impact designs, adapting your approach accordingly. You make decisions to meet user needs in the government context. You understand the importance of assisted digital and design and make decisions to meet users needs.

5. Evidence- and context-based design - you absorb large amounts of conflicting information and use it to produce simple designs to meet user needs.

6. Experience of working within constraints - you identify constraints, such as policy or legislation and communicate about these and work within them. You challenge the validity of constraints at the right time and with the right stakeholders. You ensure design standards are being met.

7. Leadership and guidance - you contribute to best-practice guidelines around user-centred design and agile ways of working. You understand the sustainability and consequences of your design decisions and make design decisions characterised by managed levels of risk and complexity. You resolve technical design disputes between wider peers and indirect stakeholders, taking into account all views and opinions. You understand the importance of team dynamics and collaboration for good user-centred design, and can receive and deliver feedback appropriately.

8. Prototyping in code - you create HTML, CSS and JavaScript prototypes, whilst using appropriate Government and other design systems. You code for different screen sizes. You version and host prototypes.

9. Prototyping - you approach prototyping as a team activity, actively soliciting prototypes and testing with others for feedback. You establish design patterns and iterate them. You use a variety of methods of prototyping and choose the most appropriate one, such as coded prototypes or low-fidelity wireframes, based on its strengths and suitability. You show the value of prototyping to the team by delivering presentations.

10. Strategic thinking - you work within a strategic context and communicate how activities meet strategic goals. You contribute to the development of strategy and policies, and act as an advocate for user-centred design.

11. User focus - you collaborate with user researchers and represent users internally. You understand the difference between user needs and the desires of the user. You champion user research to focus on all users. You prioritise and define approaches to understand the user story, guiding others in doing so. You offer suggestions on tools and methods to be used.

In addition to the above accountabilities, as post holder you are expected to

1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.

2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.

3. Encourage an environment where your own and colleagues\' safety and well-being is promoted.

4. Contribute to a culture which values diversity and inclusion.

5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: Digital Team Manager, Professional Lead for User Centred Design and Digital Delivery Manager

Key relationships and connections

• Other Designers
• Solution Designers
• Testers
• Developers
• Change Team
• Internal and external clients and customers
• Internal and external Stakeholders
• Delivery Managers
• Professional Lead for User Centred Design

About NHSBSA and benefits

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.

At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we\'ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.

We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.

A copy of our Privacy Notice is available to view at the link below:
NHSBSA Privacy Notice

Benefits include:

• + 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• + Flexi time
• + Hybrid working model (we are currently working largely remotely)
• + Career development
• + Active wellbeing and inclusion networks
• + Excellent pension
• + NHS Car lease scheme
• + Access to a wide range of benefits and high street discounts!

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we\'re proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That\'s why when you join us, you\'ll be empowered and supported to help your career grow.

As one of the UK\'s Best Big Companies to work for, we\'re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We\'re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.