Rocasa Consulting are recruiting an Experienced Estate/Property Manager to cover the South East area including Salisbury, Berkshire, Somerset. Working Mon – Fri 9am –5.30pm Hybrid for 3 months paying up to 260 per day via umbrella.

Overseeing and improving the quality of housing services for their customers, ensuring standards are met and enhancing the overall customer experience.

Responsibilities include monitoring service delivery, identifying and addressing customer needs, working with various teams to implement improvements, and fostering a customer–centric culture within the organisation.

Key Responsibilities

• Monitoring and Evaluation: The role involves checking the quality of services and ensuring they meet regulatory requirements and company standards.
• Customer–Centric Service: A primary focus is on the customer experience, co–creating services with customers and continually checking if there are better ways to deliver services that work for them.
• Collaboration: Working with different teams, such as homes and communities officers and developers, is crucial for the role to ensure successful service delivery and quality homes.
• Quality Standards: Developing strategies to elevate service quality and collaborating with managers to implement these quality initiatives.
• Problem–Solving: Addressing issues and risks that could affect expected standards of service, as well as finding new ways of working with customers.

• Customer Satisfaction: By focusing on quality and customer needs, the role helps to ensure customers feel supported, happy, and cared for.
• Operational Excellence: The role helps to build an agile and open–minded team that is prepared to embrace change and deliver effective housing management functions.
• Company Growth: The role plays a part in the overall goal of providing high–quality homes and services, contributing to the company's reputation as a successful and customer–focused provider.