Overview

Location: Central London (in office 2-3 days/week)

Salary: £31,000 per annum

Duration: 12 month fixed-term contract

Experience: 1+ year in an office-based, client-facing or customer support role

Start date: ASAP

A fast-growing, mission-driven education technology company is on the lookout for a bright, people-focused Junior Account Manager to join its dynamic team. If you\'re someone who loves working with people, has strong communication skills, is organised, tech-savvy and ready to learn then this is a fantastic opportunity for you.

Responsibilities

• Onboarding and training new school clients
• Building and maintaining great relationships with teachers and school leaders
• Supporting customers by phone and email
• Helping schools understand how to make the most of the platform
• Using data dashboards to monitor usage and provide helpful insights
• Assisting with renewals, referrals and upselling
• Feeding back school suggestions to the wider team
• Occasionally visiting schools in person

Who you are

You don\'t need tons of experience - just the right attitude and a willingness to learn. We’d love to hear from you if you have:

• Around 1 year’s office or customer-facing experience
• A natural flair for communicating with people of all levels
• Great attention to detail and a problem-solving mindset
• Confidence using digital tools (Gmail, Google Sheets, HubSpot – or similar CRMs)
• An interest in education and making a difference

REF: JC121395

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