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This role is an excellent opportunity for a Lead Business Analyst to join a housing association in Walsall. The position is permanent with hybrid working based out of Walsall.

Responsibilities

• Actively engage with stakeholders across all levels of the organisation to understand challenges, uncover opportunities, gather requirements, and support option development.
• Lead and manage a team of Business Analysts, conducting regular one-to-ones, fostering a community of practice, and embedding peer review and best practice standards.
• Collaborate closely with the Head of Transformation to enhance and evolve the business analysis function, supporting the successful delivery of change initiatives.
• Oversee Business Analyst resource planning, ensuring capacity is forecasted, prioritised, and allocated effectively across projects.
• Continuously review and improve business processes and user journeys, driving optimisation and consistency in analysis outputs and documentation.
• Promote a benefits-driven approach to analysis, equipping the team to define, assess, and track benefits across the change portfolio, including supporting cost-benefit evaluations.
• Take ownership of the testing service within Business Change, ensuring Business Analysts are central to planning and executing testing phases, coordinating business-led testing cycles, and maintaining high-quality documentation.
• Ensure all solutions are thoroughly tested and validated prior to implementation, maintaining high standards of quality and alignment with business needs.

Profile

• Holds a degree in a relevant discipline or has equivalent professional experience.
• Possesses a recognised qualification in Business Analysis, such as the BCS International Diploma or IIBA CBAP®, or has comparable senior‑level experience.
• Demonstrated experience in leading and managing teams, including full line management responsibilities.
• Familiar with both agile and waterfall delivery approaches, and well‑versed in business analysis frameworks.
• Skilled in presenting project updates to senior stakeholders and governance boards.
• Strong communicator, able to translate complex concepts into clear, accessible language.
• Proficient in a range of analysis and testing techniques, including persona creation, journey mapping, requirements definition, benefit evaluation, impact assessments, pulse surveys, traceability matrices, and test planning.

Job Offer

• Salary range: £55,552 – £58,414.
• Plus many more excellent benefits.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industry

Housing Programs