Learning and Development Designer, 12 Month Fixed Term Contract

Cardiff, London or Remote (UK)

We’re on a mission to make money work for everyone.

We’re not about selling products - we want to solve problems and change lives through Monzo.

UK Remote | £30,000-£35,000 dependent on experience + Benefits | An initial 12 month fixed term contract (with possibility of converting to perm).

Our Team

We’ve found that the best way to learn is to do so in an environment which is as close to the actual job as possible. Training is 75% independent learning in a Learning Management System (LMS), where COps discover our app, products, and internal tools through videos, infographics, realistic mock-ups and prototypes. COps then embed what they’ve learned through workshops that encourage group discussions and planned activities.

Your role is to design and build the learning experiences that COps spend 75% of their training time using. The training ethos reflects the design, simplicity, functionality and ‘magic moments’ of our app.

You’ll use Instructional Design Standards and the best design apps to create experiences that prepare COps for their roles while ensuring consistent brand design, functionality and learner experience.

Responsibilities

• Using curriculums and learning outcomes created by our Business Partners, build effective and engaging learning experiences. Create text copy, media assets and knowledge checks/assessments for training programmes.
• Develop writing skills to create engaging and accessible text copy forming the foundations for independent learning courses.
• Curate our Learning Management System with a risk mindset by replacing and archiving outdated training and maintaining accurate live training Courses.
• Design training with accessibility, inclusion and relevance in mind so every element can be used by all learners, including those at our global sites.
• Develop skills in software platforms and technologies, and share learnings with other training designers to build a community of practice.
• Contribute to discussions on Learning/Performance strategy by providing insights and spotting opportunities and trends (e.g., AI, software capabilities or new tools).
• Maintain a strong learning experience mindset, ensuring functionality and accessibility work together for relevant and engaging learning experiences.
• Manage relationships with stakeholders, including Business Partners, Ops leads and COps users of training.
• Be motivated to learn and develop a broad set of skills (writing, relationship management, project management, learning experience curation, risk management, design and media, software and AI).
• Proactively maintain, update, verify/review and archive courses and programmes in the LMS.
• Demonstrate an understanding of Instructional Design Principles and adult learning theory.
• Care deeply about the impact of good training on learners and the business.

Not ticking every box? That’s totally okay. Monzo is committed to diversity and inclusion. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply—even if you don’t have everything listed yet.

What’s in it for you

• £30,000-£35,000 dependent on experience plus share options.
• Flexible working hours, with trust to work the hours that suit you and your team.
• £1,000 learning budget each year for books, training courses and conferences.
• Home office setup support; Macbooks provided for all employees and extra support for remote workers.

The application journey has 3 key steps

• Interview & Task

This process should take around 2-3 weeks; we aim to be flexible with applicants’ schedules.

We have guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Equal opportunities for everyone

Diversity and inclusion are a priority. We are committed to fostering an inclusive environment for all people to do their best work. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don\'t need full or birth names at application stage.