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Client Service Coordinator || Hiring For UK, Poland, Germany, Netherlands & Ireland || Recruitment || Staffing

Location: Hybrid – mostly remote working but must be willing and able to travel to Swindon as and when required

Requirements:

• Experience of public sector procurement, tendering processes and bids (learning providers and platforms).
• Understanding and use of Learning Management Systems platforms and system integration into Client Fusion.
• Experience of reporting evaluations and analysis of e-learning, learning courses and embedding – Kirkpatrick model etc.
• Experience in L&D or similar environment.
• Ability to manage customer and stakeholder engagement groups - EDI, Wellbeing, Talent, learning providers etc.
• Knowledge of design and delivery of Learning content - Rise 360 etc.
• Ability to maintain the management of booking and scheduling training courses.

Job Purpose:

The Senior Learning and Development Manager will support in achieving their people objectives through strategic guidance and advice.

The Senior Learning and Development Manager will be responsible for the provision of strategic and operational support in designated areas of learning and development.

The role will require the ability to:

• Lead the management and delivery of workshop and digital learning catalogues.
• Liaise closely with the Head of L&D, other Theme Leads and colleagues to build/maintain good relationships and work on joint activities; optimise staff utilisation and respond to team objectives.
• Ensure communication remains open and regular so that all parties are aware of their responsibilities.
• Build and maintain good working relationships with internal and external stakeholders, developing and influencing a strong network to facilitate effective working relationships.
• Lead area of responsibility, ensuring resource levels and skills meet fluctuating workloads, making adjustments in employee deployment to improve efficiency.
• Act as a role model, using knowledge and expertise to motivate employees to deliver high performance and continuous improvement.
• Ensure annual objectives are agreed with direct reports and that they receive regular 1-1s and performance evaluations.
• Promote a team-based culture where flexibility and continuous improvement are encouraged.
• Provide constructive ideas for process and procedure improvements to enhance efficiency and service quality.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Business Development
• Staffing and Recruiting

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