Leasehold Manager
Location: Hybrid / Staines (TW18)
Salary: £34,800.00 - £36,631.00
Working hours: 35hpw across Mon-Fri
Permanent position
Driving License essential

A2Dominion Group
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well ashomesfor sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.

Role overview:
We have a fantastic opportunity for a Leasehold Manager to act as the main point of contact for our customers and to block manage a portfolio of Leasehold properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations. You will be responsible for delivering excellent customer service within the framework of Leasehold Services.

Your key responsibilities will include:
-Be the point of contact for your customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance.
-To build relationships and work with both internal and external stakeholders.
-Attending meetings, hearings and other forums to build relationships with customers.
-Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and year end accounts.
-To carry out/monitor regular estate inspections and ensure accurate records are maintained, ensuring all properties are well-maintained and comply with relevant health and safety regulations.

More About You:
-Full UK Driving License essential
-Educated to GCSE level or equivalent in Maths and English (Grades A*-C)
-You must have previous experience of property management.
-Front line / Customer facing property management experience desirable.
-Excellent customer service skills as well as an understanding of issues relating to leaseholders and shared owners.
-You will have excellent interpersonal and communications skills (verbal and written).
-Ability to analyse and draw logical conclusions from complex data.
-You will also have a good level of IT knowledge, using Word and Excel to compile and write reports.