Overview

The National Patient Safety Team is seeking a dynamic and experienced individual to take on the dual role of Product Owner & Scrum Master for the Learn from Patient Safety Events (LFPSE) service. This is a unique opportunity to lead the delivery of a nationally significant digital product that supports safer care across the NHS.

The role is offered as a fixed term contract until 1 October 2026 due to a secondment.

You will be at the heart of product delivery, combining agile facilitation with user-centred design and prioritisation. You will lead the day-to-day operations of the service, ensuring it evolves in response to user feedback and clinical needs.

You will facilitate regular stand-ups, planning sessions, and backlog refinement activities, operating within a Kanban framework to maintain delivery momentum. Your responsibilities will include managing user feedback, collaborating with developers and clinical reviewers, and ensuring stories are well-defined, testable, and ready for deployment.

The role involves close collaboration with cross-functional teams including policy, data, communications, and clinical safety colleagues. You will provide regular updates to stakeholders, contribute to governance papers, and support onboarding and testing activities.

Top-level purpose of the organisation

The NHS England board has set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all. This will inform the detailed design work and we will achieve this purpose by: • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities. • Making the NHS a great place to work, where our people can make a difference and achieve their potential. • Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care. • Optimising the use of digital technology, research, and innovation. • Delivering value for money.

Responsibilities

• Lead the day-to-day delivery of the LFPSE service as Product Owner & Scrum Master.
• Facilitate regular stand-ups, planning sessions, and backlog refinement within a Kanban framework.
• Manage user feedback and collaborate with developers and clinical reviewers.
• Ensure user stories are well-defined, testable, and ready for deployment.
• Collaborate with cross-functional teams including policy, data, communications, and clinical safety colleagues.
• Provide regular updates to stakeholders and contribute to governance papers.
• Support onboarding and testing activities.

Qualifications / Skills

• Experience in Product Owner and Scrum Master roles, with agile facilitation and user-centred design mindset.
• Strong organisational skills, proactive mindset, and a passion for improving patient safety through digital innovation.
• Ability to work across disciplines and deliver meaningful change in a fast-paced environment.

Contract and Other Details

The role is offered on a fixed-term contract until 1 October 2026 due to a secondment. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. If successful at interview, an Inter Authority Transfer (IAT) will be run in the Electronic Staff Record (ESR) system. You will have the opportunity to inform us if you do not consent to data transfer. This advert closes on Monday 22 September 2025.