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Job Description

Maintenance Business Partner - (251221)

Description

Based in our Belmont office, Durham, this is a hybrid role working 2 days per week in the office and the rest from home.

Permanent, full-time (37.5 hpw)

Earn circa: £40-45,000 pa, negotiable based on skills and experience, with benefits including a health cash plan.

Our Mission

Lead the way in putting things right for our customers. If you love fixing problems and bringing people together to improve services, this could be the role for you!

Role Overview

As our Maintenance Business Partner, you’ll join our Maintenance Team to implement positive changes across repairs and servicing teams in the North-East and Yorkshire area. You’ll be the voice of the customer, advocating for their experience and collaborating with teams to enhance our delivery.

You’ll work closely with the Head of Maintenance to develop effective solutions for our customers. This role offers ownership, the chance to drive change, and make a meaningful impact from day one, within a team that cares about getting it right.

Key Responsibilities

• Collaborate with our Direct workforce and Contractor teams to benefit our customers
• Hold delivery teams and contractors accountable, sharing learnings to improve service
• Analyze reports and identify trends to inform long-term improvements
• Handle customer complaints with care and urgency, ensuring their voices are heard
• Support colleagues with data, insights, and solutions to shape maintenance strategies
• Present updates and recommendations clearly to customers and senior stakeholders

Why Join Us

Make a real difference in our customers’ lives while working for a top 10 Great Place to Work in the UK! Enjoy flexible working arrangements and a supportive team environment.

What You Bring

• Experience improving customer journeys and working with cross-functional teams
• Confidence to challenge and push for better outcomes
• Effective communication skills, even in tough situations
• Ability to identify patterns in data and use insights to improve services
• Comfort in delivering messages and managing multiple priorities
• A collaborative, driven approach focused on doing what’s right

Note: We cannot offer sponsorship for this role due to certificate limits, which we review regularly.

Job Details

• Work Monday to Friday
• Flexible hours between 08:00 and 18:00
• Manage your own diary with flexi time options
• Hybrid role: 2 days in the office, visiting customers, and the rest working from home
• Must have a vehicle insured for business purposes; mileage paid
• Basic DBS check required, paid for by us

Our Values and Benefits

We foster inclusion and wellbeing through policies and daily practices. Our diversity networks support our thriving community. Join us to be part of a respectful, inclusive environment.

• 34 days leave including bank holidays and a 'me day,' plus 2 paid volunteering days
• Health cash plan saving up to £1140 annually
• Over 800 discounts or cashback offers
• Top 10 UK Wellbeing employer with supportive tools and resources
• Opportunities for career growth
• Generous pension scheme and 3x salary life insurance

Ready to Join Us?

Click to apply and become part of our team!