Overview

Join to apply for the Manager E-Commerce role at Mattel EMEA.

The E-Commerce Manager for Mattel Creations mission is to develop operational efficiencies throughout the end-to-end customer experience while also providing actionable insights to deliver topline growth in current markets and for launching in new markets.

The E-Commerce Manager will be directly responsible for inventory planning for EMEA using historical data to maximise opportunities for sales growth. They will also be responsible for looking to optimise this process to reduce manual efforts as we scale across new markets in EMEA, and globally. They will be responsible for the delivery of customer experience reporting and actionable insights in order to deliver a best-in-class experience from the start of a consumer journey all the way to the last mile & potential customer service touch points. Overall reporting for business health and actionable insights for change will sit within this role therefore a highly analytical mind is required with strong attention to detail is critical with excellent time-management skills needed. In this role the Ecommerce Manager will need to work collaboratively across functions including but not limited to regional teams based both in the UK & Italy as well as media agencies based both in the UK and in California, and the Global Mattel eCommerce organisation based in Los Angeles, California. They also need to have a curious mindset to deliver results and be innovative in their thinking.

Responsibilities

• Delivering demand plan to hit goals both short and longer term.
• Create scalable inventory planning processes and reporting.
• Delivering weekly & monthly reporting to cross functional stakeholders for business health.
• Creating actionable insights from multiple data sources including but not limited to Shopify, GA4 & Klaviyo to drive efficiencies & sales.
• Build a playbook for reporting & International Expansion.
• Supporting the merchandising function and create opportunities for driving revenue growth.
• Accelerate the Mattel Collectors and Adults business in EMEA.

What We Offer

• Competitive salary + annual bonus scheme
• Private Healthcare & Dental schemes
• Pension plan co-funding (up to 10.5% company contribution)
• 25 days of annual leave plus 8 public holidays
• Paid sickness
• A variety of employee perks and discounts
• 4 days in office, 1 day WFH
• Early finish on Fridays

What We’re Looking For

• English fluent in written & spoken (previous experience abroad represents a plus)
• 5+ years experience in e-commerce either merchandising, content management, or online retail.
• Strong attention to detail
• Highly organised self-starter with impeccable project management skills
• Excellent communication and relationship-building skills, with the ability to handle multiple internal/external stakeholders & communicate effectively across cultures and time zones
• Energetic, inquisitive and driven with an entrepreneurial mindset, able to thrive in a fast-paced environment
• Customer focus & passion for improving user experience on the website
• Experience with Shopify, Klaviyo, GA4
• Proficient in MS Excel, Word, PowerPoint
• Experience working in a matrix organisation
• Experience working across multiple European markets
• Experience launching into new markets
• Knowledge of other European languages (German, French, Italian, Spanish)
• Experience in media / marketing / collector businesses

What It’s Like To Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose by the following behaviours:

• We collaborate – Being part of Mattel means being part of one team with shared values and goals. Partnership is our process and our collective capabilities are our superpower.
• We innovate – We aim to find new and better ways to create innovative products and experiences. You can make a difference and have real impact across the organization.
• We execute – We are a performance-driven company focused on pursuing best-in-class outcomes. We value accountability and ownership and empower our people to create and deliver results.

Who We Are

Mattel is a leading global toy company with iconic brands and entertainment franchises. We create innovative products and experiences that inspire, entertain and develop children through play. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries. We are an Affirmative Action/Equal Opportunity Employer and welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

London, United Kingdom

Seniority level: Not Applicable

Employment type: Full-time