Overview

We have been awarded the " Most Loved Workplace "! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

As a Mortgage Underwriter, your role will be to create Fans by consistently delivering good outcomes for brokers and customers by identifying and managing risk through the correct application of Mortgage Lending Policy and Process, thereby making the journey as quick, simple, fair, and transparent as possible.

Responsibilities

• Provide Mortgage Lending Decisions for both Residential and Buy to Let mortgages in a timely fashion, avoiding unnecessary documentary requirements, utilising automated valuations, and demonstrating effective pipeline management without compromising consistent and fair customer outcomes.
• Manage your own pipeline of mortgage applications and ensure all notes are clear and concise, driving clearer communication with intermediaries regarding application progress.
• Avoid unnecessary operational losses by showing strong Attention to Detail and consistency following Metro Bank Mortgage processes.
• Demonstrate a full understanding of responsible lending and regulatory knowledge applicable to the role. Be able to prioritise effectively to manage multiple underwriting functions.
• Strive to provide the best customer journey on all mortgage applications, adopting the mindset to be the biggest player in the specialist mortgage arena through service.
• Support other colleagues in the wider Mortgage teams where help or guidance is required.
• Support the frontline sales teams in maintaining excellent relationships with their Intermediaries.
• Uphold the company's Code of Business Ethics and fulfill responsibilities related to the prevention of financial crime, including money laundering and fraud detection/reporting.

And we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues, and Metro Bank, and have the courage to call out any concerns.

Qualifications

• Significant knowledge of both Residential and Buy to Let mortgage lending, with a keen understanding of current mortgage industry trends and regulation.
• In-depth knowledge of the mortgage intermediary market and understanding of mortgage regulation and legal requirements surrounding mortgage underwriting.
• Excellent communication skills with the confidence to engage effectively with Business Development Managers and other Mortgage colleagues on application discussions.
• Awareness of organised fraud and the systems and controls in place to mitigate such risks.
• Good use of initiative to deliver more than just the minimum required in each task.
• CeMAP qualification is preferable.

Our promise to you

• We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZING colleague to move into this FANtastic new role!
• We will make sure that you are well-rewarded with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance, so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request, we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a try? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!