Musculoskeletal Clinical Governance Lead

IPRS Health are an award‑winning provider of physiotherapy, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery. We work for a diverse range of clients, including the NHS, with services having a huge impact on improving the lives of thousands of people every year.

We are looking for a Musculoskeletal Clinical Governance Lead to support our quality and Clinical Governance functions.

Responsibilities

• Implement and develop Clinical Governance and Quality Improvement/Management activities, including strategy development and proposing policy/service changes to enhance clinical governance and quality.
• Lead the development and production of quality and safety reports.
• Provide detailed and specialized Clinical Governance and Quality Assurance/Management advice to healthcare professionals.
• Represent the Quality and Clinical Governance Team, offering expert guidance and specialist knowledge based on theory and experience.
• Analyze complex data to identify areas for continuous improvement, design data capture systems, and present options for advancement of Clinical Governance activities.
• Lead complaint and incident investigations, and respond to complaints to support service excellence.
• Identify, coordinate and lead continual improvement projects to reduce risk, improve patient outcomes and meet stakeholder expectations.
• Aid the Quality & Clinical Governance Director & Senior Compliance Manager with ISO9001 internal audits.
• Improve visibility and understanding of Quality Improvement across the organization and encourage colleague engagement.
• Utilize and contribute to the Quality Assurance and Improvement Group, ensuring recommendations/actions are communicated effectively.
• Perform root cause analysis, ensuring effective communication and collaboration across the organization; implement corrective actions as needed.
• Analyze dashboard and patient feedback data to identify trends/themes, collaborate with the MSK team for required actions.
• Provide leadership on patient experience and involvement, ensuring patient feedback informs continuous improvement.
• Support the Audit function and framework review.

Qualifications

• Physiotherapist as a core profession.
• MSK experience.
• Clinical Governance and Quality Improvement experience and training.

Experience and Knowledge

• Driving improvement in the quality of MSK services.
• Significant experience working within musculoskeletal services.
• Leading significant projects that resulted in quantifiable improvements.
• Conducting complaint investigations, writing complaint responses, and formulating action plans.
• Experience of Quality Improvement Methodology and approaches in physiotherapy.
• Well-developed decision-making and change management skills.
• Highly developed interpersonal, facilitation, and influencing skills.
• Experience in Quality Assurance/Management Systems, Risk Management, Clinical Effectiveness, or Standards Review/development.
• Experience in continual improvement, root cause analysis, corrective and preventive actions, and risk management.
• Collating and analysing data to identify trends.
• Presenting data for internal and external stakeholders.
• Implementing innovative solutions in partnership with colleagues to improve services.
• Acting in ways that support equality and value diversity in accordance with legislation, policies, procedures, and good practice.
• Good understanding of Child Protection and Safeguarding Processes.

Personal Qualities

• Adaptability.
• Assertiveness.
• Good interpersonal skills.
• Initiative.
• Reliability.
• Sensitivity.
• Reflective approach.
• Highly motivated.

Other Information

• Salary: Competitive depending on experience.
• Location: Remote within the UK.
• Job type: Permanent.
• Hours: Flexible with flexible working pattern.
• Expected start date: February 2026.

Benefits

• Flexible Working.
• IPRS Health Clinical Development Training Program.
• Annual CPD budget for external courses.
• Professional Development Opportunities.
• Employee Assistance Programme including free confidential counselling.
• High‑street discounts.
• 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years of service & opportunity to purchase additional leave.
• Moving Day Leave.
• Membership of the Company pension scheme.
• Recruit a Friend bonus scheme – up to £1,500.
• Environmental Initiatives.
• Westfield Health Cash Plan.
• Free Eye Tests every 2 years.
• Free annual Flu‑Vaccination.