Why join our team? The National Account Manager (NAM) plays a critical role in delivering Samsung UK's commercial strategy across a portfolio of strategic channel partners-whether in Retail, Indirect Distribution, Operator, or Pureplay (Digital-First) segments. As the commercial lead for one or more high-value accounts, you will take full ownership of the end-to-end customer relationship and commercial performance across Samsung's Mobile product categories: Smartphones, Tablets, Wearables, Accessories, and Computing. You will be responsible for the definition and execution of the Joint Business Plan (JBP), ensuring delivery of sell-in, sell-out, ECO attach, and market share growth targets!

Responsibilities

• Own the full commercial relationship with a nominated key partner, acting as Samsung's primary strategic interface.
• Build and implement a robust Joint Business Plan that aligns partner goals with Samsung UK's revenue and market objectives.
• Drive strategic category development across the portfolio by identifying new opportunities and creating compelling commercial propositions.

Commercial Execution & important metric Ownership

• Deliver on all core commercial Key Performance Indicators: revenue growth, sell-in volumes, sell-out performance, ECO attach rate uplift, and in-house share.
• Lead forecasting, annual planning, and quarterly performance reviews with internal collaborators and external partners.
• Manage pricing strategy, promotional investment, and value optimisation to ensure efficient, profitable growth.

Partner Engagement & Growth Activation

• Build strong, senior relationships across partner buying, supply, planning, and marketing teams to drive aligned commercial outcomes.
• Negotiate visibility, placement, and promotional campaigns across in-store, online, and channel marketing platforms.
• Ensure Samsung is positioned as a premium, innovative, and trusted partner across all consumer touchpoints.

Cross-Functional Collaboration

• Lead cross-functional collaboration with internal teams across Product, Marketing, Finance, Supply Chain, Omni Channel and Field Sales to deliver seamless execution.
• Ensure channel readiness for key launches, promotions, and strategic initiatives-including stock planning, digital content, and POS enablement.
• Represent the customer internally, championing requirements and driving operational excellence.

Market Insight & Channel Innovation

• Monitor UK market trends, competitive activity, and evolving consumer behaviours to inform commercial strategy.
• Identify and activate new category opportunities, commercial models, or go-to-market innovation in line with Samsung UKs growth ambitions.
• Use Microsoft Excel or AI based performance analytics to inform strategy and influence both internal and external partners and decision making.

Strategic Outcomes

• Samsung is a market leader across categories with strong brand presence and commercial performance in the assigned channel(s).
• Commercial important metrics including revenue, sell-out, ECO attach rate, and premium ASP are delivered ahead of target.
• Strategic alignment and trust are built with the partner through robust joint planning, governance, and collaboration.
• Product launches, campaigns, and promotional programs are implemented flawlessly, with measurable return on investment.
• Samsung is seen as a best-in-class supplier and strategic growth partner across the UK's dynamic channel landscape.

Qualifications

• Proven experience in national account management, commercial sales, or channel development ideally within Consumer Electronics, Telecoms, FMCG, or Digital Retail.
• Consistent track record of leading large-scale, multi-category accounts with full commercial ownership and performance delivery.
• Strong analytical and planning capabilities with deep experience in forecasting, pricing models, and commercial performance management.
• Excellent communication and influencing skills, with confidence in leading both internal cross-functional teams and external senior relationships.
• High-reaching, customer-centric, commercially savvy, and motivated to grow within a fast-paced, high-performance business.

Benefits

• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance (delete if not appropriate)
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need