National Account Manager – North

Countrywide Healthcare (part of the PHS Group)

Covering Manchester – Leeds region

Reports to: Head of Sales
Location: Hybrid / Field-based across the North

We're looking for a motivated and experienced National Account Manager to join our high-performing sales team at Countrywide Healthcare, part of the PHS Group. This is a field-based role focused on driving new business growth while nurturing long-term relationships with key customers in the care sector. You’ll be responsible for developing a portfolio of care home groups across the North—proactively identifying new opportunities, delivering exceptional service, and supporting clients with a consultative, solutions-led approach. Backed by a collaborative, ambitious team, and a strong brand, you’ll have the tools and autonomy to succeed.

Why Join Countrywide Healthcare?

We’re a trusted name in the care sector, with a reputation for quality, service, and innovation. As part of the PHS Group, you’ll be part of a business that values ambition, collaboration, and doing the right thing—always. This is a unique opportunity to grow your career with a company that genuinely cares about its people, its customers, and the difference we make every day.

Key Responsibilities:

• Identify, target, and win new customers aligned to business goals.
• Develop a strategic approach to opening doors and building new relationships.
• Manage and expand a portfolio of existing customers, ensuring engagement and satisfaction.
• Identify cross-selling opportunities and increase wallet share through insight-led conversations.
• Proactively close product/service gaps to strengthen customer partnerships.
• Build compelling commercial proposals and winning tender responses.
• Lead contract negotiations to secure profitable, long-term deals.
• Conduct regular account reviews to maintain client alignment and satisfaction.
• Act as the key point of contact for your portfolio, supported by internal teams.
• Ensure smooth delivery of products and services through effective coordination.
• Track performance and report regularly on progress against KPIs.
• Use Excel and CRM tools to analyse trends, identify growth levers, and improve strategy.
• Share competitor insights and market intelligence to help shape internal plans.
• Partner with marketing, customer service, and operations to deliver seamless customer experiences.
• Support marketing-led promotions and customer engagement campaigns.
• Champion initiatives that enhance client satisfaction and retention.

What We’re Looking For:

• Proven Sales Expertise: Strong business development skills with a track record of acquiring new customers and managing key accounts.
• Consultative Approach: Experience in building and maintaining long-term relationships with clients through a consultative, customer-focused sales process.
• Industry Experience: Background in B2B sales, preferably with consumables or multi-product distribution (experience in the healthcare or care sector is a plus).
• Tender Skills: Experience in constructing competitive tender responses and negotiating contract terms.
• Analytical Skills: Strong ability to analyse sales data (Excel) to identify opportunities for growth and provide actionable insights.
• Communication Skills: Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
• Self-Driven: Highly motivated, goal-oriented, and tenacious, with a strong desire to exceed sales targets and drive business growth.
• Organisation & Planning: Highly organised with excellent time management skills, able to prioritise tasks and manage workloads efficiently.
• Driving Licence: Full, clean driving licence (as the role involves travel within the specified region).

What You’ll Receive in Return

• Competitive Base Salary: £40,000 – £45,000 DOE
• Commission Scheme OTE £15k earnings
• Company Car or Car Allowance
• Technology Package: Phone, laptop, and home-working tech kit
• 23 Days Annual Leave
• Buy/Sell Holiday Scheme
• Company Pension Scheme
• Ongoing Training & Development
• PHS Perks: Access discounts at over 800 retailers

We pride ourselves on our diverse workforce and an inclusive environment for all staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.