Overview

Job Title: Neighbourhood Services Manager
Hours: 35 hours a week
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £51,586 per annum
Contract: Permanent

Application Process

Please send us your CV with a supporting cover letter. To improve your chances of being shortlisted, your covering letter must answer these questions (maximum 300 words for each answer). Tell us:

1. Why do you think you’re a strong fit for this role and for ISHA? How do your skills and experience match what we’re looking for?
2. Tell us about your experience managing estate services contracts (e.g. cleaning, grounds maintenance, CCTV, door entry). How did you ensure good customer service and value for money?
3. How have you led a team to deliver customer-focused services in a neighbourhood or estate? Share examples of staff development and service improvements.
4. Describe a time you managed a service charge budget or similar. How did you ensure accuracy, transparency, and good consultation with residents or leaseholders?

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Deadline: 09:00 on 24 September 2025
Interview: To be confirmed

Requirements

Are you ready to lead a team that helps create safe, clean, and welcoming communities? As our Neighbourhood Services Manager, you’ll guide a dedicated group of Neighbourhood Services Officers to deliver top-quality, customer-focused estate services across our neighbourhoods. You’ll oversee a wide range of operational areas from cleaning and grounds maintenance to pest control, waste management, communal repairs, and health and safety. You’ll also manage key service contracts like car parking, CCTV, and door entry systems, making sure they meet performance standards and offer great value. Budget management will be a key part of your role, including forecasting, coding, and consulting with residents and leaseholders on service charges. You’ll work closely with contractors, colleagues, and external partners to monitor service delivery, resolve issues quickly, and drive continuous improvement. Beyond the day-to-day, you’ll help shape policies, support compliance, and lead neighbourhood initiatives that make a real difference to residents’ quality of life.

About You

We need a confident, collaborative leader who thrives in a fast-paced environment. You’ll understand the importance of well-maintained neighbourhoods and are passionate about delivering services that truly reflect the needs of the community. You bring a strategic mindset to managing contracts and budgets and will always be looking for ways to improve. You’re comfortable working across teams, engaging with residents, and making decisions that balance operational efficiency with community impact. If you’ve got experience in contract and team management, a solid understanding of neighbourhood services, and strong budget-handling skills, we’d love to hear from you.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

Other information

About ISHA

We’re a small but ambitious housing association, and we’re at a pivotal moment in our journey. Our drive comes from the communities we’re rooted in and here to serve, and we’re proud of all we’ve achieved together over the past few years. But we know that to keep moving forward, we need to be just as ambitious for our people, as we are for our places. Our values shape everything we do. They guide our decisions, inspire our thinking, and help us build a more inclusive and diverse organisation; one where everyone feels empowered to bring their whole self to work and thrive. We believe we can only be a brilliant landlord if we work alongside brilliant colleagues. Could that be you? Could we trust you to help make a real difference?

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits, including some with a health and wellbeing focus (see attached). We will invest in your professional development with on-going learning and career development.

Inclusion and Diversity

At ISHA, we’re committed to being a great place to work—where everyone feels valued, supported, and inspired to make a difference. We want our workforce to reflect the vibrant communities we serve, and we know that true inclusion means embracing diversity in every sense, including diversity of thought. We especially welcome applications from people who are Black, Asian, or from other ethnic backgrounds, as well as those who identify as LGBTQ+, are disabled, or neurodiverse. Your unique perspective and lived experience can help us better serve our residents and keep our values (passionate commitment to customers, respect for everyone, pride in Team ISHA, and being trusted to make the difference) at the heart of everything we do.

If you’re looking for a place where you can be your authentic self and help shape stronger communities, we’d love to hear from you.

Asking for adjustments

At ISHA, we’re committed to making our recruitment process as accessible and barrier-free as possible for everyone. We want all candidates to feel supported and confident throughout their journey with us. If you’re disabled, neurodiverse, or living with a long-term health condition, we’re happy to make adjustments at any stage of the application, interview, or assessment process. Whether that means providing information in a different format or making specific changes to how we work with you, we’re here to help. If there’s anything we can do to make things easier or more comfortable for you, please don’t hesitate to get in touch. Call us on 0300 131 7300, or via email at hr@isha.co.uk or via post to 102 Blackstock Road, London, N4 2DR. This role is based at our Head Office but there is some flexibility to work from home for part of the week, if preferred.