Overview

Job Description

Location: Edinburgh, Hybrid

In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for part of your week. Find out more about our flexible work culture at computershare.com/flex.

Computershare has an excellent opportunity to join our ever-growing technology department as an NOC Analyst. This position sits within our Global Tech Support (GTS) department located in Edinburgh, who support our IT systems and employees across our global sites. Working in GTS gives you a great understanding of our wider business as you get to work with multiple different business lines and see the many different transactions and work that Computershare is involved in.

Our NOC Analysts are pivotal to our success; as a global market leader in Financial Administration, Technology underpins us as the foundation of what we do. Maintaining optimal efficiency of our systems at a global scale plays a key part in ensuring Computershare continue to deliver the highest levels of service to our clients and employees around the world.

Responsibilities

• Monitoring infrastructure and network performance using advanced tools to detect and respond to issues in real time.
• Responding to alerts and incidents, escalating appropriately, and working alongside the wider team to restore service quickly and efficiently.
• Identifying and resolving critical incidents within agreed SLAs to minimize impact and downtime.
• Contributing to continuous improvement by spotting opportunities for process optimisation and automation.
• Troubleshooting technical issues across servers, networks, and applications.
• Maintaining infrastructure integrity through routine checks, updates, and documentation.
• Log, categorise, and prioritise global incidents, ensuring timely and accurate response.
• Perform routine tasks using Linux command-line systems, maintaining operational consistency.
• Carry out system operations on critical core services, including monitoring overnight batch processes and responding to alerts, escalating as necessary.
• Build and maintain strong working relationships with teams across the organisation to support seamless incident resolution and service delivery.
• Use monitoring tools to generate reports that support data-driven decisions and service enhancements.
• Ensure procedures and documentation are kept current, and communicate any updates clearly to the team.
• Adhere to internal and external audit requirements, business regulations, and service level agreements in all work carried out by the Global Service Centre.

Shift pattern and eligibility

The flexibility to work 12-hour shifts and bank holidays is a must for this position, along with a weekend shift rotation (2 in every 4 weekends). We will require you to work in the office Monday – Friday, 9am – 5pm during your initial 4 week induction, after which your shift pattern will resume. Shift pattern will likely be either 4 or 5 on, 4 or 5 off, with a mix of 12-hour day/night shifts (7am – 7pm & 7pm – 7am).

What Will You Bring To The Role

As you can imagine, we need you to have great attention to detail. Supporting critical systems isn’t an easy job, so being able to think on your feet, problem solve and think outside the box are important skills for this role. Communication is key; you need to be able to build effective working relationships, work closely with your team to stay up to date with changes and bring your ideas to the table.

Key Skills Required

• Experience in a technical environment, ideally within a NOC, IT support, or systems administration role.
• Strong troubleshooting skills and the ability to think critically under pressure.
• Solid troubleshooting skills, with a strong focus on triage and first-time fix.
• Familiarity with Linux systems and command-line operations.
• Understanding of ITIL frameworks is highly advantageous.
• A passion for continual learning and professional development.
• Excellent communication skills and the confidence to contribute to technical discussions and incident calls.
• A mindset geared toward service improvement, collaboration, and innovation.
• Proficiency in Linux, with strong command-line skills.
• Familiarity with network monitoring tools such as Zscaler ZDX, AlertSite, SolarWinds, or similar.
• Strong problem-solving skills, with the ability to think critically and act decisively under pressure.
• Excellent communication and teamwork, with a collaborative mindset and attention to detail.

Rewards and Benefits

We’re looking for hard-working, driven people to join this amazing team. If that’s you, then don’t hesitate and apply today!

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, with a company contribution.
• Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
• And more. Our careers hub provides information about rewards and life at Computershare: computershare.com/careershub.

About Us

A company to be proud of

We’re a global leader in financial administration with over 12,000 employees across more than 22 countries. We provide an open and inclusive culture to help you grow and take advantage of a world of opportunities.

Fairness and culture

We are committed to offering opportunities to succeed on merit, from the application process onward. For support with accommodations during recruitment visit computershare.com/access.

About The Team

Our Technology Services team welcomes new ideas and approaches. We are a rapidly evolving, diverse global business with a broad range of career paths to progress along.

Structured Data

• Seniority level - Entry level
• Employment type - Full-time
• Job function - Information Technology