Join to apply for the Onboarding Associate role at OrderYOYO

6 days ago Be among the first 25 applicants

Join to apply for the Onboarding Associate role at OrderYOYO

We are looking for a confident and highly motivated Onboarding Associateto join us at OrderYOYO. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that!

ORDERYOYO’s Mission:

We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!

Here’s a taste of what you’ll be doing:

The Onboarding Associate role is a hybrid role focussing on Onboarding of restaurants and Customer Success - With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.

Customer Success

• Outbound calls to restaurants to ensure customer success.
• Looking at existing Restaurant partner's account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
• Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
• Taking ideas to the restaurant partners and implementing them.

Onboarding

• Dealing with the activation of our restaurant partners from the sign up to going live.
• Outbound calls to restaurants to ensure smooth onboarding process.
• You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
• Tracking and responsible for the restaurant within the first 60 days.
• Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the UK.

Location: Manchester

Hours: 9am-5.30pm

What We Offer:

• Great UNCAPPED bonus structure.
• A Social & Vibrant environment – We want you to enjoy being at work.
• Casual Dress.
• Monthly Friday socials & extensive social activities calendar.
• Monthly Sales Conferences & Quarterly National Conferences.
• 2 Annual companywide parties.
• Genuine progression and career development opportunities.

What We Are Looking For In You:

• Driven self-starters who are motivated to achieve bonus.
• Someone with initiative, who is able to work as part of a team and individually.
• Goal-oriented individuals with a never say die attitude to get the job done.
• We’re all about personality and energy – We love enthusiasm.

Who we are at OrderYOYO:

We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other's contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Human Resources

Referrals increase your chances of interviewing at OrderYOYO by 2x

Sign in to set job alerts for “Human Resources Generalist” roles.

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 6 days ago

Huddersfield, England, United Kingdom 1 week ago

Human Resources Business Partner UK & Europe

Manchester, England, United Kingdom 3 months ago

Greater Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Labour Relations Manager, Employee Experience & Relations UK&IE

Manchester, England, United Kingdom 1 week ago

Golborne, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 1 week ago

Talent Attraction and Development Manager

Altrincham, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 2 hours ago

Huddersfield, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.