Hybrid, 3 days office-based, 2 days per week working from home

Basic up to £30k

Hiring Team:

Customer Success

Street Group is one of the fastest-growing PropTech companies in the UK. We aim to be the leading creator of delightful experiences for everyone involved in buying, selling, renting, and letting property, to improve the industry by elevating UK Estate Agencies through world-class technology.

As an Onboarding Specialist, you’ll manage your own pipeline of projects, guiding clients through onboarding and supporting agents in solving challenges in property sales, lettings accounting, and property management. You’ll tailor solutions, set clear expectations, and ensure smooth migration to Street.co.uk, including data transition and account configuration.

Working with a team of former estate agents passionate about transforming the industry, you'll help agents improve workflows. If you thrive in a versatile, client-facing role, this could be a great fit! If you love autonomy, are curious, and want to make an impact in a growing company, we’d love to hear from you.

About the role

• Become an expert in Street.co.uk features including sales, lettings management, and client accounting.
• Lead clients through onboarding, from system migration to going live, ensuring a smooth process.
• Work with diverse clients across the UK, from small independents to large multi-branch agencies.
• Gather client feedback and feature requests, sharing insights with the development team.
• Build strong client relationships, ensuring satisfaction and conducting follow-ups.
• Stay updated with new features and product improvements.

Note: Research shows women often self-select out of applying unless they meet all criteria. If this applies to you, please consider applying anyway. We welcome your application!

About you

• Experience in lettings management, lettings accounting, or property management, with an interest in tech roles.
• Strong stakeholder management and client relationship skills.
• Tech-savvy, process-driven, eager to learn new systems.
• Curious, conscientious, self-motivated, able to work independently.
• Excellent communication skills, both written and verbal.
• Highly organized, detail-oriented, committed to customer experience.

Hybrid working - up to 3 days remote per week

Benefits include: £1000 holiday bonus, professional development budget, birthday leave, volunteering days, enhanced maternity/paternity/adoption pay, public transport loans, menopause leave, and more.

Join a passionate team working on cutting-edge technology in a relaxed, office-friendly environment with regular social events and sustainability initiatives.

Salary up to £30,000 depending on experience. If you’re outside this range but believe you’re the right fit, apply and let us know.

Hiring process

3-stage interview: introductory call, hiring manager interview with a short task, final interview with Head of Operations. We’re committed to inclusive hiring, so please inform us of any adjustments needed.