Operations and Improvement Principal Consultant - Process Optimisation in Financial Services

Location: London, United Kingdom

Firm: PA Consulting

Job type: Full-time

Overview

We are looking to recruit at the Principal Consultant level to focus on Financial Services, specifically Banking and Wealth and Asset Management. Our Operations and Improvement consultants are hands-on, working with clients to solve operational and supply chain challenges and to build improvement capability and operations excellence.

Responsibilities

• Facilitating workshops, providing compelling, evidence-based insights and helping to manage complex and senior stakeholders.
• Work with clients to deliver hands-on energy, direction and expertise to solve operational and supply chain challenges.
• Apply lean and Six Sigma techniques to improve operational effectiveness and efficiency.
• Drive process optimisation, service design and change/implementation management initiatives.
• Contribute to training development and delivery; support business development activities where appropriate.
• Lead assignments and teams; work across multiple levels of an organisation and influence senior stakeholders.

Primary Areas Of Focus

• Operational effectiveness and efficiency through Lean and Six Sigma techniques
• Process optimisation
• Service design
• Change and implementation management
• Training development and delivery

Qualifications

We are seeking a talented individual with Financial Services cost optimisation and operational improvement experience. Candidates should have:

• Core experience of delivering operational improvement across front, middle and back office service areas
• Proven experience of leading assignments and teams
• Core experience of working and delivering similar projects ideally within the Financial Services sector
• A track record of realising business benefits and outcomes
• Experience deploying advanced techniques such as digital technologies, cost improvement, and change management
• Ability to demonstrate leadership across large and diverse project teams
• Ability to influence senior stakeholders and navigate challenging discussions
• Aptitude for delivering creative and innovative solutions

The Ideal Candidate Will Also Have:

• Interest in developing new business and building relationships with internal and external stakeholders
• Ability to work independently and deliver high customer service and business standards
• Excellent interpersonal and team-working skills; capability to navigate system finance, service design, governance, capacity and workforce modelling and operational excellence
• Drive for personal and professional progression
• Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable
• Lean Black Belt certification desirable

Location and Team

This role is based at our London Victoria office with hybrid working expectations (in-office or client site minimum 2 days per week; client site up to 5 days per week depending on role/assignment).

Benefits and Life at PA

• Health and lifestyle perks including private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with option to buy 5 additional days
• Generous company pension scheme
• Annual performance-based bonus
• PA share ownership; tax-efficient benefits (cycle to work, give as you earn)

Security, Compliance and Recruitment

Please note: Some UK roles may require security clearance. All PA people are required to undergo background checks to Baseline Personnel Security Standard; higher levels of National Security Vetting may apply for some roles. Residency requirements may apply for security clearance.

Adjustments or accommodations in the recruitment process can be requested via recruitmentenquiries@paconsulting.com.

Apply

Apply today by completing our online application.