Overview

Everyone TV’s Technology Service Delivery team works with internal teams as well as external suppliers and partners to ensure our viewers’ TV service is maintained and available 24/7. We understand the end-to-end delivery chain for linear and on-demand programmes, with particular focus on the components for which Everyone TV is responsible. We handle issues and changes to the service as well as engaging in project delivery that brings new features to improve the viewer experience.

As Operations Engineer you will be responsible for incident management (including first-line triage and response). Working closely with Platform Operations and particularly the Viewer Operations team to ensure that any information on issues is available to viewers and helping to maintain the system (proactively working to reduce any outages).

Your work will cover a range of technologies including terrestrial and satellite broadcasting, IP video streaming, consumer electronics, web applications and cloud computing services.

The successful applicant will have experience working within an operations role, including systems maintenance and monitoring.

You will have proven experience working with 3rd party suppliers and customers with a natural ability to problem solve. Familiarity with cloud-based infrastructure and engineering experience within the TV broadcast sector would be advantageous.

The team also provides an out-of-hours support service to deal with operational emergency situations relating to our platform. As such we operate a rota system between all members of the team.

The role is based in Everyone TV’s central London offices, at the South Bank.

We are a flexible working employer and the company currently works a hybrid pattern.

For the full job description and details on how to apply please see our website www.everyonetv.co.uk/careers

Responsibilities

• Incident management (including first-line triage and response) and communicating issues to stakeholders and viewers.
• Collaborate with Platform Operations and the Viewer Operations team to maintain system health and reduce outages.
• Monitor and maintain systems across terrestrial and satellite broadcasting, IP video streaming, consumer electronics, web applications and cloud services.

Qualifications

• Experience in an operations role, including systems maintenance and monitoring.
• Proven experience working with 3rd party suppliers and customers; strong problem-solving skills.
• Familiarity with cloud-based infrastructure; engineering experience within the TV broadcast sector is advantageous.

Other details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Operations and Maintenance; Technology; Information and Media; Broadcast Media Production and Distribution

Location

London, England, United Kingdom (South Bank)