Overview

Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £35,000 plus great benefits including £2,000 bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators or a DMC, fantastic knowledge of Europe and working within a luxury travel brand.

Responsibilities

• Dealing with new luxury bookings which mainly are within Europe but can also be worldwide.
• Liaising closely with either DMCs or direct partners (hotels, guides, private drivers) they have on the ground in each country.
• Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner.
• Finalising travel documents and ensuring they go out to clients within deadlines set per country.
• Working closely with the finance team to ensure that supplier invoices are paid by deadlines set.
• Ensuring that the CRM system, reservations system and other portals they use are kept up to date.
• Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents.
• Dealing with emergency phone calls if clients have any issues whilst on their holiday.

Qualifications / Skills

• Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe.
• A strong team player who brings positive energy and an attitude to their work.
• Experience in working with both DMCs and direct suppliers in previous roles.
• An analytical person who is confident formulating processes and then successfully implementing them.
• Someone with excellent organisational skills and strong attention to detail.
• The ability to work under pressure and accustomed to working to operational deadlines.
• Excellent customer service skills and a strong command of written and spoken English.
• A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups.
• Someone with a deep passion for travel and new experiences.

What they are offering

• A base salary up to £35,000 per annum. Performance bonus of £2,000 per annum.
• 23 days of paid holiday (excluding public holidays).
• An extra day off for your Birthday.
• A wellness day off which includes a spa treatment.
• 2 Volunteer days off a year.
• £1,000 of personal travel credit each year to use on personal holidays.
• Discounted worldwide travel for you and your family.
• Paid learning and development courses.
• Contributory pension.
• Book Club with access to 2 free books or audiobooks per month.
• Opportunity to join a dynamic and fast growing international company.

If you are interested in the above role please apply online or send your cv to duncan@candm.co.uk quoting DT60175