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This range is provided by Love Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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About this role

Fieldwork Manager in London - Leading Mystery Shopping Brand

Monday-Friday, full time, London based office (hybrid with one working day at home)

£28.8k plus up to £4k bonus (OTE £32k+) and benefits

Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Fieldwork Manager to join a dynamic, fast-paced, and rewarding team—where mystery shopping meets mastery.

As a Fieldwork Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair.

This isn’t just a desk job—it’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun.

Responsibilities

• Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlines
• Brief, coach and support Mystery Shoppers to ensure top-tier delivery
• Drive performance metrics like shopper engagement, report quality, and on-time submission
• Recruit Mystery Shoppers in underserved regions using creative sourcing methods
• Lead and contribute to training, coaching and knowledge-sharing within the team
• Handle client queries and challenges with professionalism, speed and insight
• Plan and execute motivational sprints to meet high-volume scheduling targets
• Support operational efficiency and process improvements
• Collaborate closely with leadership on new projects and key client initiatives
• Occasionally perform or validate mystery shops to maintain operational continuity

About you

• Exceptionally organised with great time management skills!
• A strategic thinker who can forecast and solve problems proactively
• Resilient under pressure and thrives in a target-driven environment
• Creative, especially with social media campaigns and engagement strategies
• Digitally capable—no coding needed, just happy working with online tools daily
• Tenacious and adaptable with a “let’s get it done” attitude
• Experience in fieldwork coordination, customer insights, or scheduling logistics

What You’ll Get

• A chance to shape and grow a region you can truly “own”
• Daily variety, challenges, and the opportunity to build meaningful relationships
• A sociable, supportive team who work hard, celebrate wins, and enjoy the ride
• Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities
• Opportunities for personal and professional development in a growing business

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service, Management, and Project Management

Industries

• Wellness and Fitness Services