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In this rewarding role you will support our Macmillan Support line through effective management and monitoring of operational systems to ensure a smooth and effective delivery of our services to people living with cancer.

Acting as a key point of contact for Macmillan support line colleagues, you will build and maintain relationships communicating effectively, to help manage system-related issues and fault reporting, supporting the management of service impacting events, communicating issues and outcomes in a timely manner to all stakeholders from start to resolution.

You will use your contact centre system experience to monitor and maintain systems while your Customer Relationship Management System (CRM) experience will also help you deputise for the Operational Systems Lead when required as a CRM representative across front line services.

You will also maintain key Microsoft SharePoint sites including design, content and site access to ensure system delivery and a smooth user experience.

This truly is a unique IT systems role where you will learn how the Macmillan Support line team helps people living with cancer and how they use critical systems to provide that support. In turn, this gives you a direct opportunity through system stability and development to positively impact our vital Macmillan Support line service and each individual customer interaction and experience.

Please note although this contract is Hybrid - between home and a Macmillan office - the current office expectation is to attend for team meetings up to 3 times per year.

About you:

The successful candidate will demonstrate the following skills and experience:

• Proven experience and knowledge in maintaining contact centre IT systems
• Experienced in IT fault management and monitoring from start to resolution
• Proven experience and knowledge of working and maintaining a CRM database
• Experience of working in IT systems administration
• Experience of maintaining Microsoft SharePoint sites.

Please note: This role will involve being part of an out of hours on call rota, which is expected to be one week in 3, when rostered on you will cover seven days whilst on call, this will be Monday - Friday 5pm - 8pm and Saturday and Sunday 8am - 8pm.


In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.