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Partner Success Manager – B2B Channel/MSP, Staines

Client: SAMSUNG

Location: Staines, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

c0da135c2623

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Position Summary

We have an opportunity for an ambitious Partner Success Manager to join our Samsung European B2B Channel/MSP team. You will be integral to the fast-growing part of Samsung’s enterprise business, focusing on growing, developing, and managing Samsung’s relationships with B2B channel and MSP partners alongside local sales teams. Our partners include MSPs, VARs, and carriers working with Samsung to provide Knox managed services to customers.

Role and Responsibilities

The main tasks include, but are not limited to:

1. Serve as the primary contact between the Samsung Partner program and partners (MSPs, VARs, carriers), ensuring benefits are delivered successfully.
2. Deliver events and workshops to recruit, educate, and grow the Samsung partner program with local sales teams.
3. Demonstrate Knox solutions & Samsung services through demos and webinars.
4. Develop technical training content such as KBAs, blogs, and videos to enhance partner expertise.
5. Troubleshoot and escalate partner issues.
6. Build strong relationships with Samsung internal stakeholders and key account teams.
7. Engage with MSP partners through meetings and calls to support device and solution adoption and identify expansion opportunities.
8. Assist MSP partners in building new managed services and DaaS offerings with Samsung solutions.
9. Collaborate with UK and European account teams to develop relationships with key partners, including travel within Europe.
10. Monitor solution adoption and promote new services.
11. Analyze partner data to provide insights for program improvement.
12. Contribute to the development of MSP and Channel programs for strategic growth.

Skills and Qualifications

• Experience in launching/supporting managed mobility services for enterprise and SMB markets with MSP background.
• Hands-on experience with Android Enterprise management or similar platforms.
• Customer empathy and a desire to address client pain points.
• Strategic thinking to align plans with company strategy.
• Analytical skills to identify trends and insights from partner data.
• Team collaboration and success orientation.
• Creativity and boldness to challenge norms and innovate.
• Strong communication, presentation, and technical writing skills.
• Ability to work in multi-stakeholder, project-based environments.

Employee Benefits:

• Competitive salary with up to 21.5% performance bonus.
• Employer pension contributions of 8.5%.
• 25 days paid holiday, increasing to 30 with tenure.
• Life assurance, medical insurance, income protection.
• Flexible benefits scheme with £600 annually.
• Samsung product discounts, subsidized restaurant, free parking.

Location and Hybrid Working:

• Based at Samsung R&D Institute, Staines-upon-Thames, Surrey, UK.
• Hybrid work policy: 3 days onsite, 2 days remote weekly.

Note: Samsung enforces a strict policy on trade secrets; applicants must not disclose previous employer trade secrets during the application process.