Overview

Join to apply for the Payroll Helpdesk Support Consultant - Part Time role at Virtual Bridges

Helpdesk Support Consultant - Hybrid - £22,000 PART TIME - 9am - 3pm (negotiable). Monday to Friday; will consider doing 30 hours over 4 days (Tuesday and Wednesday in office).

Key Responsibilities

• Respond to customer support queries via phone and helpdesk system
• Log and track issues accurately using internal tools
• Advise users on fault resolution and system functionality
• Maintain multiple software versions to meet client needs
• Collaborate with team members to ensure consistent service delivery
• Assist in compiling helpdesk reports and identifying system improvements
• Support internal staff and contribute to onboarding of new team members
• Participate in tender response processes when required

Skills & Experience

• Minimum 2 years’ experience with HR/payroll systems or technical support
• Solid understanding of IT systems and Microsoft applications
• Strong time management and teamwork skills
• Basic PC proficiency (keyboard/mouse)
• Relevant industry experience preferred but not essential

Benefits & Perks

• Ongoing training and professional development
• Supportive and inclusive team culture
• Opportunities to contribute to system improvements and innovation
• Access to wellbeing and employee assistance programs

Join a team where your technical expertise and customer focus will make a real impact.

Call Emma 07483919913 or email. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.