Up to £22,000 per annum + Part Time, Hybrid

Helpdesk Support Consultant - Hybrid

We're looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving.

Key Responsibilities:

• Respond to customer support queries via phone and helpdesk system
• Log and track issues accurately using internal tools
• Advise users on fault resolution and system functionality
• Maintain multiple software versions to meet client needs
• Collaborate with team members to ensure consistent service delivery
• Assist in compiling helpdesk reports and identifying system improvements
• Support internal staff and contribute to onboarding of new team members
• Participate in tender response processes when required

Skills & Experience:

• Minimum 2 years' experience with HR/payroll systems or technical support
• Solid understanding of IT systems and Microsoft applications
• Strong time management and teamwork skills
• Basic PC proficiency (keyboard/mouse)
• Relevant industry experience preferred but not essential
• Ongoing training and professional development
• Supportive and inclusive team culture
• Opportunities to contribute to system improvements and innovation
• Access to wellbeing and employee assistance programs

Join a team where your technical expertise and customer focus will make a real impact.

Brock Street is an equal opportunities employer and welcomes applications from all qualified candidates.