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Pinnacle Group are looking for a People Business Partner to join our People Team. Reporting into the Group People Director, this new role has been created to strengthen the link between the People Team and the business and to establish a consistent, commercially focused people service. The role will be aligned to our Homes & Corporate teams parts of the business. The People Business Partner (PBP) will work directly with operational leaders, providing trusted advice and hands‑on support to drive performance, engagement, and compliance. In addition, the PBP will work with a small team of HR Advisors to ensure managers receive timely, consistent, and high‑quality ER support across the business.

This is an exciting opportunity for an experienced, commercially focused and high‑performing People Business Partner who have a background in a fast‑paced, multi‑site service organisation, (e.g. facilities management, hospitality, retail, or property).

This is a hybrid role with frequent travel into our Holborn Head Office, our Chelmsford office and other offices across the UK. The salary for this role is up to £75,000 based on experience, a performance‑related bonus of up to 15% and a car allowance.

Who We Are

Pinnacle Group is a market‑leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place‑based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people‑first organisation with a values‑driven culture that has stood the test of time – reflected in the way we care for both our employees and our customers.

Who We’re Looking For

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key Responsibilities Will Include

Business Partnering

• Act as the primary contact for operational leaders, providing clear, pragmatic advice on all people matters.
• Partner with senior managers to improve capability and skills of front‑line managers and supervisors.
• Partner with Divisional Managing Director to drive colleague engagement and team performance.
• Use workforce data and insight to inform decision‑making and highlight risks and opportunities.
• Ensure people initiatives are practical, commercially sound, and aligned to operational needs.

Employee Relations

• Oversee delivery of advice and casework, ensuring consistency, compliance, and quality.
• Provide escalation support and guidance for more complex or sensitive employee issues, lead on complex ER cases (disciplinary, grievance, absence, performance management).
• Ensure fair, consistent, and legally compliant handling of all ER issues across the business.
• Review and strengthen policies, processes, and training to reduce ER risk.

Operational Improvement & Projects

• Drive process improvements within People team to create a more efficient, business‑aligned function.
• Lead or contribute to people‑related projects such as organisational change, engagement, or policy updates.

Key Requirements

• Substantial HR generalist experience at PBP or equivalent level, ideally within a commercially focused, operational environment (e.g. logistics, retail, services, FM/property).
• Strong track record of leading complex ER cases through to successful resolution.
• Previous experience of developing People teams.
• Knowledge of HR systems.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

Benefits

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme