People Services Manager – Service Delivery

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Sep 17, 2025# People Services Manager – Service Delivery£60,000 yearly* CV-Library* Bradford, West Yorkshire### Job DescriptionPeople Services Manager – Service DeliveryLocation: Homeworking with time spent at our Bradford OfficeSalary: circa. £60,000 per annumPermanent, full time 37.5 hours per weekWe’re looking for an experienced People Services Manager – Service Delivery to lead our high-performing People Services function. This is a key role in ensuring colleagues across the organisation receive a consistently positive, professional, efficient, and customer-focused service at every stage of the colleague lifecycle.Delivering strong leadership and strategic thinking, you’ll be responsible for embedding a culture of service excellence, driving continuous improvement, and ensuring our People Services team is recognised as a trusted and reliable partner to the business. From overseeing HR administration and employee relations, to leading service transformation projects, you’ll play a pivotal role in delivering a first-class experience for both colleagues and managers.What you’ll be doing\* Leading and developing a high performing People Services team, building capability and resilience.\* Driving a culture of customer excellence, innovation, and continuous improvement.\* Overseeing and optimising the end-to-end delivery of all People administrative and employee relations services.\* Developing and managing service level agreements (SLAs) and performance measures.\* Providing expert advice on complex employee relations cases, supporting early and fair resolution.\* Optimising processes through automation and service improvements.\* Leading and developing a coaching-orientated approach to colleague queries, enabling and supporting the build of capability.\* Building strong relationships with managers and senior leaders, acting as a trusted advisor.\* Working closely with the wider People & Culture function to ensure seamless service delivery.\* Leading on change projects to enhance efficiency, service quality, and colleague experience.What we’re looking for\* Proven experience managing a high-volume HR shared services or transactional team.\* Experience working at HR Service Delivery Manager, People Operations / HR Operations Manager or Employee Service Manager level.\* Strong leadership skills with the ability to inspire and develop others.\* In-depth knowledge of HR processes, employment law, and HR best practice.\* A track record of driving service improvements and delivering against KPIs/SLAs.\* Experience of managing complex employee relations cases with a coaching and solutions-focused approach.\* Strong stakeholder management skills with the ability to influence at all levels.\* CIPD Level 5 or 7 (or equivalent experience/qualification).\* Excellent communication, problem-solving and project management skills.Please note that this vacancy may close earlier than the advertised date if we receive a high volume of applications #J-18808-Ljbffr
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Location:
Bradford, England, United Kingdom
Salary:
£100,000 - £125,000
Job Type:
FullTime
Category:
Management & Operations

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