Affinity Water is looking for a Performance Insight Analyst to join our growing team. If you’re passionate about using data to drive continuous improvement, influence key decisions, and ultimately make a difference for customers and communities, we’d love to hear from you.

About Us

Affinity Water is the UK’s largest water-only supplier, providing sustainable, high-quality water to 3.85 million customers across the Southeast of England. We are on a mission to redefine how water companies connect with their customers and communities, to make better use of water, and to safeguard the local environment now and in the future.

About the Role

As a Performance Insight Analyst, you’ll play a key role in measuring, tracking, and reporting on our operational performance. Working closely with the Performance Insight Lead (Operations) and other internal teams, you’ll ensure performance is accurately assessed and clearly communicated across the business, to customers, and to external stakeholders.

You’ll take ownership of performance data—from collation and validation to reporting, visualization, and insight generation. You’ll help define and monitor lead and lag KPIs, support performance improvement plans, and ensure we meet our regulatory reporting obligations.

Key Responsibilities

• Collate, validate, and analyze data to track operational performance.
• Create and maintain accurate and timely internal and regulatory performance reports.
• Support third-party assurance activities and performance audits.
• Develop dashboards and visual tools to effectively communicate insights.
• Generate performance insight reports to support decision-making and improvement initiatives.
• Monitor the delivery and impact of performance improvement plans.
• Work collaboratively across departments to understand operational challenges.
• Engage with external stakeholders including regulators and industry bodies.
• Represent Affinity Water at industry events, workshops, and conferences.
• Maintain robust documentation to support consistent and transparent reporting.

What We’re Looking For

• Experience in data collation, validation, and analysis.
• Skilled in Microsoft Excel and familiar with Microsoft 365 tools.
• Excellent written, verbal, and presentation skills.
• Strong analytical skills and attention to detail.
• Able to work collaboratively and independently.
• Self-motivated with a continuous improvement mindset.

Why Join Us?

At Affinity Water, you’ll be part of a purpose-led organization that values innovation, inclusivity, and continuous development. You’ll gain exposure to exciting projects and have the opportunity to shape how performance is monitored across the water industry.

We Offer

• Salary £30-40,000 per annum depending on experience.
• Hybrid role, with the expectation of a minimum of two days a week in the office in Hatfield.
• Annual leave from 26 days, rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays for personal celebrations.
• A generous 'double match pension scheme' that doubles your contributions (company contribution capped at 12%).
• Range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to support all employees.
• Access to our Wellbeing Centre for physical and mental health support.
• Discounts at retail outlets and on dental and medical insurance through Tap4Perks.
• Up to 4 Affinity days annually for community volunteering.
• Life Assurance.
• Disability Confident Employer commitment, supporting inclusive employment practices.

Interview Process

2nd Stage interview – Head Office

Affinity Water recognises the benefits of diversity and is committed to building an inclusive culture where everyone can thrive.

For more about working at Affinity Water, visit our career site where colleagues share their stories and insights into our culture.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application. This job posting was created on 16/07/2025 by TN, United Kingdom.