Overview

Platform Analyst role in Global Technology Solutions (GTS) based in London with flexible remote working. The team operates globally, and the role focuses on enhancing, monitoring, and supporting the Alteryx Client Flow platform alongside other key GTS technologies.

Responsibilities

• Support & Maintenance – Partner with colleagues across Pacific Life and regional offices to deliver compliance reporting.

• Configuration & Performance – Configure and tailor software to meet evolving business needs; monitor system health, performance, and security to ensure seamless service; apply best practices for data backup, recovery, and retention.

• User Support & Training – Provide hands-on technical support to users, resolve issues and answer queries; create and deliver engaging training sessions to help users get the most out of GTS tools.

• Permissions & Security – Manage user access and permissions, ensuring compliance and data protection; stay ahead of security trends and implement measures to safeguard sensitive data.

• Workflow Automation – Design and maintain automated workflows to boost efficiency and streamline operations.

• Documentation & Reporting – Keep detailed records of configurations, policies, and procedures; generate insightful reports on system usage and performance.

• Troubleshooting & Resolution – Investigate and resolve technical issues quickly and effectively.

Skills & Experience

• A strong desire to grow and develop as a Platform Analyst.

• Solid academic foundation and a keen interest in industry best practices.

• Familiarity (or curiosity) with Alteryx products like Designer and Server.

• Excellent problem-solving and communication skills.

• Relevant certifications (e.g., Alteryx Designer – Core, Server Implementation/Admin) and a strong academic background.

Personal Traits

• A collaborative team player who communicates clearly and effectively.

• Data-driven and customer-focused in your decision-making.

• Adaptable and resilient in a fast-paced, evolving environment.

• Able to translate technical concepts for non-technical audiences.

• Detail-oriented, analytical, and capable of juggling multiple priorities.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. We take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team\'s connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee\'s involvement in their communities by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

Leave

• 25 days of annual leave with option to buy/sell more days

• Adoption and fertility leave

• Generous enhanced parental leave

Healthcare

• Comprehensive private insurance coverage for employee and dependents

• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary

• Optical benefits

Savings & Retirement

• 15% combined employee/employer contributions

Wellness

• Subsidized gym membership

• Access to Employee Assistance Program

• Cycle to Work and Electric Car Salary Sacrifice Scheme

• Time off for volunteering

• Charitable matching of employee donations

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Pacific Life Re values are described in our company values page.