Overview

Policy Lead Associate – Redress

Division – Cross-Cutting Policy & Strategy

Department – Redress & Reporting Policy

Salary – National (Edinburgh and Leeds) ranging from £59,100 to £69,000 and London £64,900 to £76,000 per annum (Salary offered will be based on skills and experience)

The Organisation – The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. The team sits in the Redress & Reporting Policy Department within CCPS. Redress owns and advises across the FCA on policy requirements to ensure firms put things right for financial services consumers when things go wrong, whether through complaints or compensation when a firm owes redress liabilities. The team manages the FCA’s relationship with the FOS and FSCS and is responsible for Claims Management Company sector policy. Current priority work includes modernising the redress framework, preparing for a possible consumer redress scheme, managing a potential large-scale redress event in motor finance, and delivering a revamped complaints reporting system to improve data quality from firms.

Responsibilities

• Support the Manager in overseeing team activities, allocate tasks, track deliverables, and motivate colleagues to achieve high-quality performance

• Line manage 2-3 associates, provide coaching and mentorship to junior colleagues while supporting the team’s development and performance

• Influence team and department strategy while leading relationships with key external and internal stakeholders

• Proactively share knowledge across the team and act as an escalation point for complex issues

• Lead policy proposal development, high-quality policy papers, and external communication for public consultation

• Oversee the provision of quality policy advice to supervisors, firms, consumers, and industry bodies

What you will get from the role

• An opportunity to be part of a supportive team in a busy, friendly environment

• Ownership in high-profile work with meaningful responsibilities and opportunities to apply your skills in complex situations

• Contribution to the leadership and management of a high-performing team – encouraging collaboration and delivery of strategic priorities

• Skills development and career progression within the FCA

• Opportunity to build a strong network with senior management and a diverse range of internal and external stakeholders

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will progress to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme)

Minimum

• Prior significant regulatory experience in financial services and/or other sectors

• Proven experience delivering complex projects or initiatives with multiple stakeholders in challenging environments

• Excellent written and oral communication skills, including ability to distil complex issues into succinct messages for a variety of stakeholders

Essential

• Proven experience dealing with complex policy issues relevant to consumer protection in regulated industries

• Ability to analyse large amounts of complex information, identify key themes, draw conclusions and develop/implement strategies

• Strong management capability (e.g., project management) to plan, prioritise and allocate work within the team

• Ability to work independently, use sound judgement and escalate issues appropriately

• Strong interpersonal and stakeholder management skills; able to build relationships with senior management, other regulators and staff at all levels

• A curious and inquisitive mindset with ambition to deliver in the public interest

• Inclusive approach – respects diverse backgrounds and can adapt personal style to engage a wide range of individuals

Our Values & Diversity

We are an inclusive employer and strive to cultivate a culture that respects individuals’ strengths, views, and experiences. We believe our differences enable us to be a better organisation and deliver better regulation. We support flexible working arrangements to promote work/life balance.

Did you know: 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• Non-contributory Pension of at least 8% of basic salary (up to 12% depending on age)

• Life assurance of eight times basic salary

• Income protection

We also offer a flexible benefits scheme to tailor a package to individual needs. We welcome applications from candidates seeking flexible arrangements. We can explore what might work best for both sides.

Follow this link to life at the FCA: Life at the FCA

Application Support

We are committed to accessible recruitment and offer adjustments to make the application process comfortable. If you have an accessibility need, disability, or condition requiring changes, please contact your recruiter.

Useful Information and Timeline

• This role is graded as Lead Associate – Regulatory

• Advert Closing Date: 01 October 2025

• CV Review/Shortlist: 03 October 2025

• Competency Based Interview: WC 06 October 2025

• 2nd Round / Wash Up Session – TBC

Your Recruiter will discuss the process in detail during screening; please inform them if you will be unavailable for any date.

Got a question?

For more information about the role, contact Rumana Hussain at Rumana.Hussain@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.