Policy Lead Associate - Redress

Division – Cross-Cutting Policy & Strategy

Department – Redress & Reporting Policy

Salary – National (Edinburgh and Leeds) ranging from £59,100 to £69,000 and London £64,900 to £76,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. The team sits in the Redress & Reporting Policy Department within CCPS. Redress plays a critical role by owning and advising across the FCA on the policy requirements which ensure that firms put things right for financial services consumers when things go wrong, whether that’s making a complaint or claiming compensation in the event a firm goes under owing redress liabilities. As part of this role the team owns the FCA’s relationship with the FOS and FSCS. It is also responsible for Claims Management Company sector policy. Our key pieces of work at the moment include: delivering on the commitment to modernise the redress framework following the call for input announced by the Chancellor last November, the preparations of a possible consumer redress scheme and related interventions to manage a possible large scale redress event arising from motor finance, and the delivery of a comprehensive revamped complaints reporting system to improve the quality of data we receive from firms.

What will you be doing?

• Support the Manager in overseeing team activities, allocating tasks, tracking deliverables, and motivating colleagues to achieve high-quality performance

• Line manage 2-3 associates, providing coaching and mentorship to junior colleagues while actively supporting the team’s development and performance

• Influencing team and department strategy while leading relationships with key external and internal stakeholders

• Proactively sharing knowledge across the team and serving as an escalation point for complex issues

• Lead policy proposal development, high-quality policy papers, and external communication for public consultation

• Oversee the provision of quality policy advice to supervisors, firms, consumers, and industry bodies

What will you get from the role?

• An opportunity to be an important and integral part of a supportive team in a busy, friendly environment

• Have ownership in high-profile work where you’ll take on meaningful responsibilities with the opportunity to use your skills in complex situations

• Contribute to the leadership and management of a high performing team – encouraging collaborative working and the delivery of strategic priorities

• Expand your skills and gain valuable experience that will support your personal development and will help you develop and advance your career at the FCA

• An opportunity to build a strong network with senior management and a diverse mix of internal and external stakeholders – an excellent opportunity to strengthen your network and broaden your influence

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme)

Minimum

• Prior significant regulatory experience in finance services and/or other sectors

• Proven experience to manage and deliver complex projects or initiatives, managing multiple stakeholders and navigating challenging environments to achieve successful outcomes

• Prior experience demonstrating excellent written and oral communication skills, including the ability to support the team to distil complex issues into succinct messages & present confidently to a variety of internal and external stakeholders

Essential

• Proven experience of dealing with complex policy issues relevant to consumer protection in regulated industries

• Evidence of analysing large amounts of complex information, identifying the key themes, drawing logical conclusions and developing and implementing strategies

• Strong management capability (e.g., project management) to help plan, prioritise and allocate work within the team

• Ability to work independently, use sound judgement and escalate issues appropriately

• Strong interpersonal and stakeholder management skills; able to build and maintain relationships with senior management, other regulators and staff at all levels

• A curious and inquisitive mindset, and an ambition to deliver in the public interest

• Inclusive approach – respects the diversity of cultural, social and academic backgrounds found in the organisation and able to adapt personal style to effectively engage individuals from a wide-range of backgrounds

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)

• Life assurance of eight times your basic salary

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Benefits of life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Lead Associate – Regulatory

• Advert Closing Date: 01 October 2025

• CV Review/Shortlist: 03 October 2025

• Competency Based Interview: WC 6 October 2025

• 2nd Round / Wash Up Session – TBC

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact Rumana Hussain at Rumana.Hussain@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.