Introduction

Are you a dynamic, solutions-oriented Presales Consultant with deep expertise in supply chain management technology? SymphonyAI - Retail is seeking expressions of interest for a Presales Consultant role, based in London, to support our continued growth and innovation.

This is an exciting opportunity to join a global leader in enterprise SaaS AI solutions and help drive digital transformation in retail through pivotal supply chain solutions.

As a Presales Consultant (Forecasting and Supply Chain Products), you will partner with sales teams to translate customer needs into SymphonyAI value, leveraging your expertise in demand forecasting, inventory replenishment, ERP, and WMS platforms. You will play a key part in winning new business by providing product demonstrations, developing proofs of concept, analysing customer requirements, and ensuring a smooth handover from sales to implementation.

What You’ll Do

• Collaborate with the sales team:Work closely with sales representatives to understand customer requirements, develop positioning strategies, and deliver compelling customer presentations and negotiations.
• Conduct product demonstrations:Deliver tailored demonstrations and proofs of concept, clearly explaining how SymphonyAI solutions address customer challenges and drive value.
• Value Engineering:Partner with the Value Engineering team to define and present the ROI and strategic benefits of SymphonyAI solutions to potential clients.
• Analyse customer needs:Assess business processes, workflows, and technical infrastructure to tailor product offerings and recommend optimal configurations and integrations.
• Support RFPs:Contribute to Requests for Proposal by providing accurate, comprehensive product and industry knowledge.
• Build customer relationships:Serve as a trusted advisor to prospects, leveraging your technical and industry credibility to address pain points and build long-term rapport.
• Stay ahead of trends:Continuously update your expertise in supply chain technology, ERP and WMS platforms, competitor offerings, and emerging industry trends.
• Internal collaboration:Work with product management, engineering, and professional services to relay customer feedback and contribute to solution enhancements.
• Enable sales:Assist in developing sales collateral, documentation, and training materials to empower sales teams.
• Travel:Willingness to travel to customer sites for meetings, presentations, and demonstrations.
• Strategic involvement:As a Director, contribute to strategic solution positioning, support sales and marketing collateral creation, set up demo/pilot environments, and represent SymphonyAI at internal/external events.
• Leadership:Potential for people management responsibilities.

What You’ll Bring

• Demonstrable expertise as a user, software supplier, or consultant in:
  • Demand forecasting
  • Inventory replenishment
  • Warehouse Management Systems (WMS)
  • Master Data Management
  • Enterprise Resource Planning (ERP) systems
  • Category management practices
• Bachelor’s degree in Supply Chain Management, Business Administration, Computer Science, or related field (desirable)
• 7+ years’ experience in supply chain technology presales or consulting
• Advanced understanding of supply chain technologies, processes, and enterprise software solutions
• Experience with major ERP/WMS platforms (SAP, Oracle, Manhattan Associates)
• Excellent presentation, communication, and interpersonal skills
• Strategic thinker with proven technical credibility and customer-centric approach
• Strong analytical and solution design capabilities
• Proven track record of successful enterprise software sales

What We Offer

• Competitive salary and benefits package designed to attract and retain top talent.
• Flexible hybrid working model to support a healthy work-life balance.
• Collaborative and inclusive work environment that values diversity and teamwork.
• Access to the latest technologies and tools to enhance your work and skills.
• A chance to make a tangible impact on cutting-edge AI solutions driving the future of the retail industry.

  #LI-EH1 #LI-Hybrid

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Visit here, for more information about how we hire, what’s in it for you, our culture and values.