OverviewProduction Support Team Lead - Birmingham, UK. Location: Birmingham. Corporate Title: Assistant Vice President. Job ID: R0398985. Full-time, Regular.We are currently looking for an experienced professional to join our Production Engineering team for eDiscovery and Archiving technology domain. As a Production Support Lead, you will be responsible for ensuring the stability and reliability of our application platforms by maintaining the smooth operation of the underlying infrastructure and ensuring that systems and applications function as expected.You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene.What Well Offer YouHybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for themCompetitive salary and non-contributory pension30 days holiday plus bank holidays, with the option to purchase additional daysLife Assurance and Private Healthcare for you and your familyA range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefitsThe opportunity to support a wide ranging CSR programme + 2 days volunteering leave per yearYour Key ResponsibilitiesManage incidents to resolution, keeping stakeholders informed and minimizing impact, foster effective relationships with business stakeholders, engineering colleagues, vendor teams, and infrastructureDevelop expertise in supported applications, including business flows, architecture, and hardware configurationProvide technical and thought leadership in incident and service request management, ensuring monitoring meets SLA/KPI targets and maximizes application uptimeAssist in approving new releases and production changes, keep stakeholders informed, and ensure production readiness criteria are metMaintain up-to-date support runbooks and knowledge articles and promote a proactive and predictive support approach using SRE techniquesAct as the point of contact and escalation for business members and ensure effective restoration of product services by taking control of and managing each incidentYour Skills And ExperienceHighly experienced with Production Application Support and ITIL PracticesExperience with relational database management systems, troubleshooting, monitoring, Service Management tools (ServiceNow, JIRA) and scheduling tools (e.g., Geneos, Netcool, Control-M, Autosys)Experience in log monitoring and troubleshooting of Java-based applications and OpenShift platformExperience creating weekly/monthly reports for senior leadershipBachelors degree in computer science or IT-related discipline (or equivalent work experience/diploma); ITIL/DevOps/SRE experience; ITIL v3 Foundation certification, DevOps/Cloud certificationsHow We Support YouTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsWe value diversity and are an equal opportunities employer; we make reasonable adjustments for those with a disability (e.g., assistive equipment such as screen readers, assistive hearing devices, adapted keyboards)About UsDeutsche Bank is a leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years and has received other recognitions for LGBTQ+ inclusion. We strive for a culture in which we are empowered to excel together every day, acting responsibly, thinking commercially, taking initiative and working collaboratively. We welcome applications from all people and promote a positive, fair and inclusive work environment. #J-18808-Ljbffr