Overview

Job Title: Program Manager

Location: London, United Kingdom (Hybrid-1 day/week)

Job Type: Contract Inside IR35

Client: Mphasis

Years of experience needed – 10+ years

The Program Communication, Community Management & Change Adoption Specialist will be responsible for crafting and implementing strategies that enhance program visibility, stakeholder engagement, and smooth adoption of organizational changes. The role involves managing communications, building and nurturing communities, and driving change management initiatives to ensure the success of the program.

Responsibilities

• Program Communication: Develop and execute a comprehensive communication plan for the program to ensure alignment with organizational goals. Create and disseminate engaging, informative, and consistent program updates through newsletters, presentations, emails, and other channels. Collaborate with key stakeholders to tailor messaging for different audiences and ensure clear communication of program objectives, progress, and benefits. Monitor communication effectiveness and adapt strategies as needed.
• Community Management: Establish and manage online/offline communities to foster collaboration and engagement among stakeholders. Act as the primary point of contact for the community, addressing queries, facilitating discussions, and maintaining a positive environment. Plan and execute community engagement events such as webinars, workshops, and networking sessions to promote program awareness. Gather feedback from the community and provide insights to inform program decisions.
• Change Adoption: Design and implement change management strategies and plans that maximize employee adoption and usage of the program. Partner with stakeholders to identify change impacts, develop mitigation strategies, and ensure readiness for transitions. Create and deliver training materials, resources, and workshops to prepare employees for upcoming changes. Measure and report on adoption rates, identifying areas for improvement.
• Collaboration & Stakeholder Engagement: Build strong relationships with cross-functional teams, program leads, and external vendors. Actively listen to stakeholder concerns and integrate their feedback into program improvements. Work closely with HR, IT, and leadership teams to ensure alignment with organizational priorities.

Qualifications

• Experience: 10+ years