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Account Manager / Project Manager - Production Advertising

IPG Studios Digital Studio
London (Hybrid, with regular on-site work at Bishopsgate and client offices)

Overview

WHO WE ARE

• We are a creative communications agency with the spirit and passion of a boutique and the support of a large advertising network. We pursue compelling and impactful work that transforms the brands in our care.
• We support entrepreneurial thinking and believe the best ideas can come from anyone—anywhere. We provide tools and support to build your career; we ask that you bring passion, commitment, and energy.

Your role

• The Account Manager / Project Manager will be part of an in-house team dedicated to one of the world’s largest FMCG companies. This hybrid role blends project delivery excellence with client relationship management, ensuring campaigns run smoothly from briefing to execution while building trusted partnerships with key stakeholders.
• You will manage campaigns, production requests, and adaptation projects while acting as the day-to-day client contact. The role requires strong production knowledge, client-handling experience, and organisational skills to deliver work across multiple markets and formats.

Your responsibilities

• Campaign & Project Management: Manage and traffic workflow for a small creative team (designers, copywriters, art directors).
• Allocate and track campaigns, tactical projects, and production requests.
• Develop, monitor, and adjust timelines to ensure deadlines are met.
• Oversee budgets, track costs, and ensure financial accuracy on projects.
• Ensure projects are delivered on brief, on time, and to the highest standard.

Client Management & Collaboration

• Act as the day-to-day client contact, managing expectations and ensuring smooth communication throughout projects.
• Build strong, service-driven relationships with clients, becoming a trusted partner.
• Present work, timelines, and recommendations to clients.
• Gather and interpret client feedback, ensuring it is communicated clearly to the team.
• Consult with clients on best practices, workflows, and production solutions.
• Support senior account leads in client meetings, presentations, and strategic discussions.

Workflow & Innovation

• Use project management tools (e.g., Asana) and internal systems to manage schedules and assets.
• Identify opportunities to improve workflow efficiency and collaboration.
• Manage outsourcing when required, overseeing vendor and partner relationships.
• Stay solution-oriented, adapting quickly to shifting priorities.

Ways of Working

• Handle fast-paced work with tight deadlines and evolving requirements.
• Manage multiple projects simultaneously with precision and attention to detail.
• Ensure accurate project reporting, time-logging, and workload planning.
• Support a positive, collaborative, and service-minded studio culture.

Required Skills

Expertise

• Solid project/account management experience within a production agency or in-house creative team.
• Strong understanding of creative production workflows, trafficking, and delivery.
• Proven experience in client-facing roles, managing campaigns and building relationships.
• Experience coordinating international campaigns and transcreation projects.
• Strong budget and operational management skills.

Technical Skills

• Familiarity with project management tools (Asana a bonus).
• Knowledge of production best practices across video, digital, and print.
• Comfortable with internal systems, scheduling tools, and asset management.

Collaboration & Communication

• Excellent communication skills across teams, clients, and stakeholders.
• Strong presentation and negotiation skills.
• Experience collaborating with creative, operational, and agency partners.
• Ability to confidently represent the agency in client conversations.

Mindset & Approach

• Highly organised, proactive, and adaptable.
• Comfortable working under pressure and managing multiple priorities.
• Service-minded with a positive, can-do attitude.
• Committed to fostering a collaborative, solutions-focused culture.

Perks & Benefits

• Three 'Time Well Taken' days throughout the year where we switch off collectively.
• On-demand 1:1 mental health and coaching support through MyndUp, plus a free Headspace membership.
• Hybrid working model: 3 days in the office.
• Subsidised on-site massages, manicures, haircuts, and a dog-friendly office.
• Free breakfast, snacks and drinks, plus rooftop Lounge Nights.
• Learning and development through SPARK, LinkedIn Learning, and external opportunities with NABS, WACL and the IPA.
• A tree planted in your name each year you are with us.
• Cycle to Work scheme, showers, and styling stations.
• Discounts on food, entertainment, and financial services.

Equal Opportunities

Our commitment to equal opportunities: Diversity is a business imperative and must be embedded in every aspect of how we operate to drive success. As a globally integrated community that influences culture, we seek diverse talent across all dimensions and expect the same of our partners.

Conscious inclusion encompasses social, cultural and cognitive differences and fosters belonging and shared purpose. This philosophy helps us create meaningful experiences for employees, drive better business with vendors and clients, and lead with purpose.

McCann is a disability-confident committed employer and will guarantee an interview to any disabled candidate who meets the minimum criteria for this role. Please indicate if you are eligible and any adjustments you may need in your application. For more information, please contact kat.denham@mccann.com