Overview

Scotland based: Blend of office (Edinburgh) and home working

FTC 9-12 months (35 hours per week)

94% of our colleagues rate Age Scotland as a great place to work

Age Scotland is the Scottish charity for older people, working with and supporting thousands of older people across Scotland through our services, our membership network and communities of interest.

We are embarking on a major digital transformation project to enhance how we connect with supporters and deliver our charitable mission. The opportunity has arisen for an experienced Project Manager to coordinate the implementation of our new charity-focused Customer Relationship Management (CRM) platform. This project will modernise our digital infrastructure, streamline business processes, and improve data-driven decision-making.

Working closely with teams across the organisation and collaborating with external providers, you will lead the development of the new CRM ensuring it reflects the diverse needs of our colleagues and empowers us to work more efficiently and effectively.

Living our values, you will approach the role with integrity, while involving, inspiring and empowering our teams, so that together we can create better outcomes for older people in Scotland.

The post will be Scotland-based, a blend of office (Edinburgh-based) and home working. As a hybrid role the intention is that office based and external facing work will constitute 40% of working time over each month. Age Scotland is a flexible employer and flexible work patterns are available.

Responsibilities

Lead the development and implementation of the charity-focused CRM platform in collaboration with internal teams and external providers. Coordinate project activities to modernise digital infrastructure, streamline business processes, and enable data-driven decision-making. Ensure the CRM reflects the diverse needs of colleagues and improves efficiency and effectiveness across the organisation.

Qualifications and experience

• Proven experience as a Project Manager, with delivery of complex CRM or digital transformation projects. • Ability to work with cross-functional teams and external partners. • Strong focus on data-driven decision-making and process improvement. • Alignment with Age Scotland’s values and mission.

Benefits

• Generous holiday allowance of 39 days (FTE)
• A range of learning and development opportunities
• Company sick pay
• Healthcare cash back scheme
• Discounted gym membership
• Cashback scheme from major retailers
• Contributory pension scheme with employer contributions of 9%
• A comprehensive package of support through our Employee Assistance Programme
• Group life cover of three times your annual salary
• Cycle to work scheme
• Paid carers leave and dependents’ support
• The option to buy more holidays or sell them

Application timeline

Closing date: 8.00am on Monday 15 th September 2025

Shortlisting & Interviews: Initial conversations online on Wednesday 17 th & Monday 22 nd September

Panel interviews will take place in Edinburgh on Monday 29 th September or Wednesday 1 st October

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of older people on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. Reg No: 153343 Charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR