Location: Chester/Hybrid (fully office based)

Salary:£34000 per annum

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you ready to take the next step in your career with an exciting opportunity in the banking industry? Our client is seeking a dynamic Project Coordinator to join their established team of Implementation Advisors. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences.

What You’ll Be Doing:

As a Project Coordinator, you will play a vital role in implementing treasury products and solutions for our Global Commercial and Corporate Banking clients. Your responsibilities will include:

• End-to-End Project Management: Take ownership of projects from inception to resolution, ensuring a smooth onboarding process for clients.
• Research & Liaison: Conduct thorough research using various bank systems and collaborate with internal business partners to provide accurate responses to client inquiries.
• Client Communication: Respond to inquiries from clients and Sales partners, maintaining a high standard of customer service.
• Conflict Resolution: Proactively resolve conflicts while escalating any concerns that may impact the client experience.

Who We’re Looking For:

The ideal candidate will be a highly organised individual with a knack for managing complex projects. You will possess:

• Outstanding Customer Service Skills: A commitment to providing exceptional service to clients.
• Effective Communication: Excellent oral and written communication skills to build strong relationships with clients and internal stakeholders.
• Adaptability: An ability to thrive in a fast-paced, high-volume environment.

If you are enthusiastic about making a difference and ready to contribute to an established team, we want to hear from you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Banking

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