Overview

Pinnacle Group are looking for an experienced Property Manager to oversee the effective management of residential estates, ensuring high standards of service delivery and compliance. This is a key role responsible for ensuring Pinnacle’s responsibilities as the managing agent are fulfilled, including supervising estate-based personnel, maintaining site safety and presentation, managing service charge budgets and responding to leaseholder enquiries in a timely and professional manner. The successful candidate will play a vital part in maintaining strong client relationships and ensuring the smooth running of estate operations.

You will be joining our Residential Property Management team who oversees large, complex residential developments on behalf Institutional Investors, Developers and Residents’ Management Companies, providing comprehensive leasehold and block management services.

The ideal candidatewill have proven experience in property or block management, with strong financial acumen and excellent communication skills. They will be confident in leading cross-functional teams, managing service charge activities, coordinating maintenance and insurance works and engaging effectively with leaseholders and residents. A keen eye for detail and a results-oriented mindset are essential. A property management qualification and knowledge of health and safety legislation are highly advantageous.

This is a hybrid role with travel required to Kew Bridge and Wembley with occasional travel to Birmingham.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Responsibilities

• Prepare and manage annual service charge budgets and reserve fund plans with clients
• Ensure timely creation, approval and distribution of annual service charge accounts
• Issue and collect service charges in line with lease terms and initiate recovery action when needed
• Monitor working capital, report fund status to clients and ensure management fees are invoiced and paid
• Obtain buildings insurance instructions, ensure adequate cover and manage claims and related repairs
• Conduct regular site inspections, report findings and arrange remedial works
• Maintain cyclical maintenance plans and instruct contractors for repairs, verifying work completion
• Approve contractor invoices and maintain accurate financial records
• Prepare estate review packs and updates for internal and client meetings
• Respond to leaseholder enquiries, issue communications and host estate meetings and events
• Arrange and attend AGMs when required, take minutes and follow up on agreed actions
• Arrange statutory health and safety inspections (e.g. lifts, fire, water systems) and ensure completion of remedial actions
• Coordinate major works in line with maintenance plans or incidents and manage Section 20 processes with third parties
• Supervise estate-based staff and ensure high standards of site presentation and service delivery

Qualifications

• Experience in property or block management, including service charge and leaseholder engagement
• Strong financial acumen, with the ability to manage budgets, monitor working capital and oversee invoicing
• Excellent communication and interpersonal skills, both written and verbal
• Ability to lead and motivate cross-functional teams, including estate-based staff and contractors
• Attention to detail and a results-oriented mindset, ensuring high standards of service delivery
• Knowledge of health and safety legislation, including arranging statutory inspections and managing remedial actions
• Ability to manage major works and Section 20 processes, coordinating with clients and third parties
• Property management qualification, such as MTPI (desirable)

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Bonus