Overview

Quality Assurance Coordinator

Trade Association

Hybrid – 1 to 2 Days Central London Office, 3 to 4 Days Home (flexible)

Permanent, Full Time

Experience of assurance systems, auditing or certification is required

Our client, a highly established and reputable trade association with over 1,800 member companies, is seeking a Quality Assurance Coordinator to join their growing team. This is a pivotal role within the Compliance Assurance Department, strengthening relationships with audit firms, supporting members, and ensuring robust assurance processes.

Responsibilities

• Ensuring the Risk Management Procedure is effectively implemented and maintained across the organisation.
• Supporting the investigation, monitoring and processing of compliance matters (complaints, incidents and critical breaches).
• Serving as a key point of contact for audit firms, providing guidance, gathering insights and fostering collaboration with stakeholders.
• Monitoring and maintaining accurate records of complaints, incidents and data quality checks.
• Contributing to the organisation’s compliance with the ISEAL Code of Practice (Assurance part).
• Supporting auditor assessments and the broader compliance assurance processes as needed.
• Providing technical and administrative support on responsible sourcing topics and assurance documentation.

Person Specification

• Proven experience in quality assurance management systems and auditing (internal or external), with knowledge of risk and compliance matters.
• Experience in assurance or social standard systems preferable (e.g. SA8000, SMETA / SEDEX).
• Strong relationship-building skills with the ability to work closely with audit firms and stakeholders.
• Understanding of sustainability and responsible sourcing issues (e.g. business ethics, labour standards, health & safety, human rights, environmental impact).
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and mandatory database systems experience (Microsoft Dynamics 365).
• Excellent organisational and problem-solving skills with the ability to prioritise competing demands.
• Strong verbal and written communication skills, with the ability to simplify complex technical concepts.
• Detail-oriented and confident working with large sets of documents and databases.
• Degree in a relevant field desirable; knowledge of the jewellery supply chain an advantage.
• Additional language skills, especially Italian, are desirable.
• Flexible, proactive team player able to collaborate across cultures and disciplines under pressure and to deadlines.

To Apply

Please send your CV to be considered for this Quality Assurance Coordinator position.

Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard back within 10 working days, please assume your application has not been successful on this occasion.

Employer Information

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of expertise delivering tailored permanent, temporary, interim, and executive search solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.