Reporting to: Head of Quality

About Us

We are committed to safeguarding and promoting the welfare of vulnerable adults, and we expect all staff to uphold and share this commitment. As a person-centred organisation, we strive to ensure that every individual we support leads a fulfilling, empowered life - with care that is safe, personalised, and continuously improving.

Role Overview

As a Quality Business Partner, you will play a key role in embedding and sustaining high-quality, person-centred care across our services. You will be a visible, proactive presence across the region, working closely with operational teams, individuals we support, and senior leaders to ensure compliance, promote continuous improvement, and deliver measurable outcomes. This role involves regular travel to services across the North-West and Midlands.

Key Responsibilities

1. Quality Assurance & Improvement
   • Lead the delivery and continuous development of the Quality Assurance (QA) process across the region.
   • Monitor and mitigate risks by conducting quality reviews, analysing incidents, and sharing learning across teams.
   • Prepare clear, evidence-based QA reports, action plans, and recommendations for service and regional leadership.
   • Oversee the regular audit programme and ensure alignment with organisational standards and national regulations.
2. Positive Behaviour Support (PBS)
   • Work closely with the PBS team to embed systems that support functionally equivalent behaviours and proactively reduce incidents.
   • Promote the application of Applied Behaviour Analysis in practice and training.
3. Person-Centred Practice & Expert by Experience
   • Partner with individuals we support (Experts by Experience) to assess service quality and safety.
   • Ensure care delivery aligns with CQC standards, our internal policies, and sector best practices.
   • Support people in shaping their care, including staff recruitment and goal-setting.
4. Outcomes & Continuous Development
   • Support services in setting, tracking, and achieving meaningful personal outcomes.
   • Implement tools to capture outcome data and analyse trends to inform improvement strategies.
   • Develop outcome measurement systems that reflect what truly matters to the people we support.
5. Governance, Compliance & Innovation
   • Collaborate with the Head of Quality and other Business Partners to ensure consistency across regions.
   • Investigate incidents, complaints, and quality concerns, identifying root causes and implementing improvements.
   • Support the roll-out and optimisation of paperless care systems (e.g., Nourish).
   • Ensure risk management plans are in place, using proactive, active, and reactive strategies (PBS, CPI).
6. Service Development & Strategic Planning
   • Translate strategic quality goals into operational excellence across new and existing services.
   • Ensure new services are embedded within robust governance frameworks from the outset.
   • Contribute to strategic quality improvement initiatives and help secure external recognition for our person-centred approach.

Person Specification

• Requirement: Essential
• Full UK Driving Licence (or equivalent)
• 2:1 Degree or equivalent
• GCSE (or equivalent) Grade B/6 in English & Maths
• Senior-level experience in health or social care (public/private/independent sector)
• Strong understanding of CQC and regulatory frameworks
• Background in quality management and service improvement
• Experience managing projects within health/social care
• Policy development and audit experience
• Highly organised and self-motivated
• Excellent verbal and written communication skills
• Strong interpersonal and stakeholder engagement skills
• Innovative thinker with a proactive approach
• Passionate about rights-based, person-centred support
• Right to work in the UK

What We Offer

• A supportive and values-driven working environment
• Regular professional development opportunities
• Opportunities to shape and influence service quality at a strategic level
• £3,000 annual car allowance
• Flexible, field-based working with autonomy

If you are passionate about quality care and want to make a meaningful difference in people's lives, we'd love to hear from you.