Quality Business Partner - North West & Midlands - Supported Living - Must Be A Driver

Join to apply for the Quality Business Partner - North West & Midlands - Supported Living - Must Be A Driver role at Aspirations Care Ltd

Quality Business Partner - North West & Midlands - Supported Living - Must Be A Driver

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Join to apply for the Quality Business Partner - North West & Midlands - Supported Living - Must Be A Driver role at Aspirations Care Ltd

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Job Title Quality Business Partner (North-West / Midlands)

Location Field-based, with travel across services in the North-West and Midlands

Hours 37.5 hours per week

Salary £40,000 - £45,000 per annum + £3,000 car allowance

Reporting to Head of Quality

About Us

We are committed to safeguarding and promoting the welfare of vulnerable adults, and we expect all staff to uphold and share this commitment. As a person-centred organisation, we strive to ensure that every individual we support leads a fulfilling, empowered life - with care that is safe, personalised, and continuously improving.

Role Overview

As a Quality Business Partner, you will play a key role in embedding and sustaining high-quality, person-centred care across our services. You will be a visible, proactive presence across the region, working closely with operational teams, individuals we support, and senior leaders to ensure compliance, promote continuous improvement, and deliver measurable outcomes.

This role will involve regular travel to services across the North-West and Midlands.

Key Responsibilities

Quality Assurance & Improvement

• Lead the delivery and continuous development of the Quality Assurance (QA) process across the region.
• Monitor and mitigate risks by conducting quality reviews, analysing incidents, and sharing learning across teams.
• Prepare clear, evidence-based QA reports, action plans, and recommendations for service and regional leadership.
• Oversee the regular audit programme and ensure alignment with organisational standards and national regulations.
  
  
  

• Work closely with the PBS team to embed systems that support functionally equivalent behaviours and proactively reduce incidents.
• Promote the application of Applied Behaviour Analysis in practice and training.
  
  
  

• Partner with individuals we support (Experts by Experience) to assess service quality and safety.
• Ensure care delivery aligns with CQC standards, our internal policies, and sector best practices.
• Support people in shaping their care, including staff recruitment and goal-setting.
  
  
  

• Support services in setting, tracking, and achieving meaningful personal outcomes.
• Implement tools to capture outcome data and analyse trends to inform improvement strategies.
• Develop outcome measurement systems that reflect what truly matters to the people we support.
  
  
  

• Collaborate with the Head of Quality and other Business Partners to ensure consistency across regions.
• Investigate incidents, complaints, and quality concerns, identifying root causes and implementing improvements.
• Support the roll-out and optimisation of paperless care systems (e.g., Nourish).
• Ensure risk management plans are in place, using proactive, active, and reactive strategies (PBS, CPI).
  
  
  

• Translate strategic quality goals into operational excellence across new and existing services.
• Ensure new services are embedded within robust governance frameworks from the outset.
• Contribute to strategic quality improvement initiatives and help secure external recognition for our person-centred approach.
  
  
  

• A supportive and values-driven working environment
• Regular professional development opportunities
• Opportunities to shape and influence service quality at a strategic level
• £3,000 annual car allowance
• Flexible, field-based working with autonomy
  
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitals and Health Care

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