Overview

We are seeking a pro-active and organised HR professional to join our team as an HR Case Manager for our branches in Manchester, Birmingham, and Newport.

Pay: £35,000 - £42,000 per annum, depending on experience, plus car allowance

Hours: 40 hours per week

Location: Hybrid remote field and home working

Interview process: week commencing 15th September. This will include a panel interview and a competency-based case study assessment.

Responsibilities

• Be the trusted advisor for all employee relations matters across your operational region, working closely with managers and colleagues to resolve a wide range of employee relations matters.
• Manage a diverse caseload that includes disciplinary, grievance, absence, and performance management cases, ensuring they are handled fairly, consistently, and in line with employment law and company policy.
• Support investigations, advise Hearing Chairs, and ensure cases are appropriately escalated.
• Manage Occupational Health referrals and oversee accurate HR system records.
• Contribute to reviewing and improving HR policies and processes to remain robust, compliant, and fit for purpose.
• Help build the confidence and capability of managers to handle challenging people issues; ensure risks are managed and outcomes are balanced.
• Identify training needs and provide practical, hands-on guidance to resolve disputes and mitigate risks.
• Participate in wider HR projects, including TUPE, reorganisations, and change initiatives, supporting operational teams and HR colleagues across the business.

About You

• Confident and knowledgeable HR professional with proven experience in managing employee relations cases, including grievance, disciplinary, absence, and performance management.
• Strong grasp of employment law and the ability to translate legislation into practical, compliant, and commercially balanced advice.
• Excellent communication skills, ability to quickly build trust, and the confidence to influence and challenge managers when needed.
• Proactive and solutions-focused with the ability to manage a varied caseload while maintaining high standards of accuracy and consistency.
• Comfortable working independently and as part of a wider HR team, with a willingness to travel within the assigned region.
• A role that will stretch you, offering variety, challenge, and the opportunity to make a difference in how we support, engage, and develop our people.
• Values: People, Service, Integrity.

Requirements

• You must be able to pass criminal record, personal credit and ID checks
• You must have verifiable 5-year employment/unemployment/educational history

Benefits

• 33 days holiday per year (including bank holidays)
• Life Assurance
• Employee Assistance Programme (EAP)
• A safe and supportive culture
• MyRewards with over 3000 discounts for everyday life
• Pension scheme
• Cycle to Work scheme
• Progression opportunities
• Salary Sacrifice Car Scheme

If you are an HR professional with strong employee relations expertise, a collaborative mindset, and the drive to deliver positive outcomes for both colleagues and the business, then apply todaywith your CV including a full job history.

We look forward to receiving your application.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Human Resources

Industries: Technology, Information and Internet